Madden 23 ultimate team Xbox series X account reset issue

Product: Madden NFL 23
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Tinowantdabinos
Date/time issue occurred 1:40 pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug Everytime I load up the game and try to go to my ultimate team it just has the option start my ultimate team, which I have already completed. When I press B to go back it just ask me if I want to leave ultimate team. My level has also been reset to level 1. I can’t do anything in ultimate team at the moment it give me no options besides the start my ultimate team tan which is already completed.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can turn my stream on and show you guys.
What happens when the bug occurs? I just have to leave ultimate team because I can’t do anything.
What do you expect to see? I fix to this bug and my level back where it should be.
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