Community ManagerMobile hot spots are not advised for today's connectivity requirements for online console gaming. With the packet loss and high ping times you were receiving in the report this is unfortunately something we will not be able to fix as the results indicated it's a local network problem, I'm sorry.
You may want to check the wiring for your cables and router for any damage that could be contributing to the significant packet loss. If you're able to purchase a gaming router and return it to the store for a full refund in the event it doesn't improve your connection, that's worth a try. If you intend to play our games in a competitive mindset and are on WiFi, going with a router that can boost your speed is ideal. You mentioned you're playing 3 stories up, I'm guessing there is a lot of objects the WiFi signal has to travel through to get to your console. Microwaves, steel, walls, people walking in front of the signals path, and a whole lot of other random factors can play a part in WiFi strength.
I too am experiencing the exact same thing and I’m on PS4
Around January 16-17th
I have also been having this same issue on XBOX one. i can't get on with my account, the other accounts work just fine for Madden 21, but not mine. Mine also works for all other EA games including past Madden games.
Is problem started for me last Friday, 2/5/21. 6 help sessions of all the same thing with nothing working, even called my ISP to check the connections and everything works except for my gamertag access to EA servers on Madden 21.
@litebeerbuzzSo my issue started January 11th, it was fixed for me on February 5 after a server maintenance which is weird because that’s when it started for you. And 4 days later on February 9th I continued to get the same error message and not able to log into EA servers. So I’ve had only 3.5 days to play series 4 in MUT. EA has identified this problem is coming from the back end of EA accounts having multiple gamertags connected with the same EA account. In my case I have my children’s gamertags connected and that is the cause. I assume this will take another month for them to fix, I have lost all hope for EA to fix this in a timely manner. @EA_Blueberry
