Community ManagerMobile hot spots are not advised for today's connectivity requirements for online console gaming. With the packet loss and high ping times you were receiving in the report this is unfortunately something we will not be able to fix as the results indicated it's a local network problem, I'm sorry.
You may want to check the wiring for your cables and router for any damage that could be contributing to the significant packet loss. If you're able to purchase a gaming router and return it to the store for a full refund in the event it doesn't improve your connection, that's worth a try. If you intend to play our games in a competitive mindset and are on WiFi, going with a router that can boost your speed is ideal. You mentioned you're playing 3 stories up, I'm guessing there is a lot of objects the WiFi signal has to travel through to get to your console. Microwaves, steel, walls, people walking in front of the signals path, and a whole lot of other random factors can play a part in WiFi strength.
