Forum Discussion

rickysteve40's avatar
rickysteve40
5 years ago

Madden NFL 21 - Cannot connect to EA servers - Check Ethernet Cable Message

Product: Madden NFL 21 Platform:Microsoft XBOX One Which console generation do you have? Microsoft Xbox One X What is your gamertag/PSN ID? Date/time issue occurred January 11/ morning time Wh...
rickysteve40's avatar
rickysteve40
5 years ago
@KBreezFolk When did it start for you? I first noticed the morning of January 11th
litebeerbuzz's avatar
litebeerbuzz
5 years ago

I have also been having this same issue on XBOX one.  i can't get on with my account, the other accounts work just fine for Madden 21, but not mine.  Mine also works for all other EA games including past Madden games.

Is problem started for me last Friday, 2/5/21.  6 help sessions of all the same thing with nothing working, even called my ISP to check the connections and everything works except for my gamertag access to EA servers on Madden 21.

  • rickysteve40's avatar
    rickysteve40
    5 years ago

    @litebeerbuzzSo my issue started January 11th, it was fixed for me on February 5 after a server maintenance which is weird because that’s when it started for you. And 4 days later on February 9th I continued to get the same error message and not able to log into EA servers. So I’ve had only 3.5 days to play series 4 in MUT. EA has identified this problem is coming from the back end of EA accounts having multiple gamertags connected with the same EA account. In my case I have my children’s gamertags connected and that is the cause. I assume this will take another month for them to fix, I have lost all hope for EA to fix this in a timely manner. @EA_Blueberry

  • itssixk's avatar
    itssixk
    5 years ago
    @rickysteve40
    Ok sorry i did answer before i read this.

    I hope they fix it.

    Is it possible to cut the connections and do each account separately?
  • rickysteve40's avatar
    rickysteve40
    5 years ago
    @itssixk Yes I did speak to an EA help representative and he was able to remove gamertags from my EA account but only did one account that was not being used anymore. And yes he could remove my children’s accounts but they would loose all their progress in every single EA game and that’s just not worth it. Also I’ve learned the quality of help and knowledge depends on which employee you get in contact with. Most the the EA help people just send you the same list of troubleshooting things I’ve tried 30 times and just a few others have gone above and beyond by reaching out to other employees and investigating this issue. So in the 30 days I have been unable to log I got his game and have been in touch with EA personnel everyday, only 3-4 EA employees have actually helped and given good information on this issue. And in my experience the “EA specialist support team” has been absolutely terrible. They don’t respond to messages and all they do is post the same list of troubleshooting things. Who would have thought a multi billion dollar company would not care about an issue that only affects a handful of players.

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,128 PostsLatest Activity: 4 years ago