Yesterday morning I played Madden and everything worked fine. Then later in the day I started Madden again but it won't launch anymore. The process gets started and the window appears briefly and then closes right after and the process gets terminated. I already cleared the cache and downloaded it again. When the game was playable at 20% the game launched normally but after the full game was downloaded the same problem occured. Does anyone have any other ideas I could try?

@EA_Blueberry I got an update for Madden an hour ago and that seemed to fix the problem. I can now play again.

Madden won't launch anymore | EA Forums

27 Replies

EA_Blueberry
Community Manager
6 years ago
@Rayyzer

We should be able to get this figured out. Which platform do you play the game on?
Rayyzer
6 years ago
I play on PC
dless66
6 years ago
I am having the same issue with xbox one
Rayyzer
6 years ago
@EA_Blueberry So any ideas how to fix it?
EA_Blueberry
Community Manager
6 years ago
@Rayyzer

Can you upload a DxDiag for us so we can look at your system specs and let us know what steps you've tried to fix it?

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

@dless66

Since OP is on PC, can you please create a new post if you're not able to find a relevant Xbox post and label it "Madden Won't Launch on Xbox One" so we can separate PC troubleshooting from Xbox? Feel free to tag my name in it with the @ symbol.
Rayyzer
6 years ago
@EA_BlueberryI reinstalled Origin and the game. I booted into Safe Mode with Networking and tried a clean boot. I updated my graphics driver. I also tried to ran it as an admin and disabled Firewall and Antivirus. I ran Ccleaner and cleared the cache. I deleted the temp folder.
DxDiag.txt106 KB
berbatovnine
6 years ago
@EA_Blueberry Im having the same issue on PC.
ihave a problem when I start Madden 20, I had been playing without problems until today, but now when I run the game it does not start, or rather it makes the risk of starting but it closes and takes me to the Origin interface.
I have deactivated Origin in the game, run as admin… I don't know what else to do. Please help.
I attach dxdiag in case it helps. Thanks.
DxDiag.txt73 KB
EA_Blueberry
Community Manager
6 years ago
@Rayyzer

It looks like you could upgrade to the latest build of Windows 10. Search "Windows Updates" in the desktop search bar to check for pending updates. It's possible the game is trying to launch from the Intel card instead of your AMD Vega card. AMD Catalyst Control Center will let you add Madden 20 to launch from that.

Your Realtek sound drivers are quite outdated and we've seen strange performance issues happen that are related to outdated drivers, even for audio. Make sure those are updated to.

Did you download any new software or install any hardware the day before it started not working? My guess is that it could be a pending Windows update blocking it from launching. Your BIOS is on the older side, may want to consider updating that if you feel comfortable doing it. I don't think you'll need to do that though and that's more of a last resort step.
EA_Blueberry
Community Manager
6 years ago
@berbatovnine

An update came out for Origin recently, make sure you full close down Origin and install that. Have you tried a clean boot yet to see if it could be a third party program running in the background conflicting with Origin?

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
Senor_Gatpy
6 years ago
Im having the same issue and even with the new update its still doing the same thing