Missing different House Rules rewards

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? gravanana
Date/time issue occurred 9/23 8pm
What type of issue do you have? Exploit
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug during the gridiron house rules event I did not get the packs when i made it to level5 (the 88 BND GG fantasy pack was not awarded).
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? see if you get the 88 BND pack when you get to level 5.
What happens when the bug occurs? I feel disappointed. Game just goes on. Level is checked but no pack to open.
What do you expect to see? i expect to the see the pack.
PS4 Crash Reporting: Please copy the text you put in the crash report here. NA
What is the AMD or Nvidia Model Number of your graphics card? NA
Enter RAM memory size in GB NA

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I don't have an 88 BND pack to share.