Missing different House Rules rewards

Product: Madden NFL 23
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Maxamillion480
Date/time issue occurred 09/25/2022 and 09/27/2022
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug Playing the gridiron guardian house rules head to head. At lvl 5 and 10 of the heroic rewards your supposed to get a lvl 88 BND pack. I got through to level 10 and received no packs. Instead I got a lvl 82 kickoff pack randomly.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Do the house rules event and reach level 10 heroic rewards
What happens when the bug occurs? Dont receive the LVL 88GG BND pack and get a lvl 82 kickoff pack.
What do you expect to see? the lvl 88 GG bnd packs
PS4 Crash Reporting: Please copy the text you put in the crash report here. n/a
What is the AMD or Nvidia Model Number of your graphics card? n/a
Enter RAM memory size in GB n/a

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Did not receive any of the lvl 88 GG bnd packs at level 5 and 10 of the heroic rewards