Forum Discussion

doppyy29's avatar
doppyy29
3 years ago
Solved

Missing rewards

I’ve been playing head to head and not getting any of my packs or coins, what’s up with this?!  also missing solo battle rewards for the first week, the game owes me at least 10+ packs and about 110...
madden nfl 23
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @doppyy29 Sometimes there can be a delay in seeing a player appear in your Binder, I would recommend waiting for 24 hrs for the item to show up and completely restarting the game to verify if the item appears in MUT. 

    If you continue to see issues after, reach out to our support to take a further look at your account. 
      

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance  

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @doppyy29 Sometimes there can be a delay in seeing a player appear in your Binder, I would recommend waiting for 24 hrs for the item to show up and completely restarting the game to verify if the item appears in MUT. 

If you continue to see issues after, reach out to our support to take a further look at your account. 
  

  • EA Help website - Live Support (Phone, Chat, Email) 
  • Twitter - Select the message icon to get assistance  

Thanks!

khithrowsdots's avatar
khithrowsdots
3 years ago
@EA_Illium I’ve been play mut since the day it dropped and I understand there have been problems with the field pass rewards, but I’ve been very patient, and I did all my campus hero challenges and played house rules and I still haven’t gotten any of my cards or rewards

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