Forum Discussion

CarloCruz23's avatar
2 years ago
Solved

Missing twitch packs, upgrades, players

To whom it may concern, 

My PS5 name is Karlo-cruzin23. I have watched twitch and received the packs, upgrades etc. and i claimed all the packs i can get. I haven't received any packs,twitch packs, upgrades or MCS drops. Some i've been waiting for almost 4 months. 

  • Hi @CarloCruz23 

     

    Unfortunately, missing items are not something we can look into here on Answers HQ. I would recommend reaching out to our EA Help Team. 

     

    For more info on how you can set up a case with the team, check out the following article on the EA Help site: 

     

    How to use EA Help

     

    Cheers!

     

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hi @CarloCruz23 

     

    Unfortunately, missing items are not something we can look into here on Answers HQ. I would recommend reaching out to our EA Help Team. 

     

    For more info on how you can set up a case with the team, check out the following article on the EA Help site: 

     

    How to use EA Help

     

    Cheers!