MUT missing from menu

you are banned, check the email associated with your account. 

That makes no sense, there is nothing in my email. I literally just got the game 6 days ago. 

also, when you got the game does not matter, as buying coins or trading coins between accounts does not take long to notice.

I am going rhrought the same exact thing.....did you ever get your account back? I have been trying like crazy for five days with no explanation.....no ban email....even after the first day the EA TOS team told me that I didn't have a ban.....nor did I do anything that would warrant one......the lack of feedback from EAHELP has be horrendous to say the least......now I have one guy saying that my case is in the queue and another guy telling me that I need to call that same guy and tell him that my case isn't in the queue......I guess I'm asking because I just need to know if I just need to move and learn from this horrible lesson that ea decided I needed for some reason....thank you

Same and I did nothing anyone help?

Did they ever fix it I just had that happen to me today am I screwed 

Bruh I have a feeling that they know about his and have no answers for it......and nothing will happen unless it happens to a YouTuber or streamer......I'm pretty sure that anything before that will be for nothing.....ea help has given me the run around....I get one answer through this....and then EAHELP tells me the opposite....they keep talking about the "terms of service" team.....yet nobody will tell you anyway to get ahold of them nor can you find anything online about contacting them ...(that's wierd)....I've been told for five days now that I do not have a ban.....and then another guy will say..." Not all bans show up" they will say that AFTER you spend hours going to all their links that will tell you to look at your ban history.....(makes sense)...your ban history will have nothing in it for days......they will tell you...." If you are banned you will have a family confirming that"......the only email I have from them is confirming that I DO NOT have a ban....with no mention to why I am still unable to access your account......and it goes on and on and on ......at this point I'm pretty sure the goal is to just get us to give up....until it happens to someone that matters it's sad to say.....but I think we are screwed......good luck......if mine magically fixes I'll be sure to let everyone know how it happened......NOT ONCE HAS SOMEONE SAID THAT EAHELP HAS FIXED THIS ISSUE.......all I see are frustrated people that never got a fix.....I promise you I have been all over the internet about this and never once has ea fixed it....let alone AKNOWLEDGE it is happening 

Yep...and there is no way to contact the supposed"ToS" team......I've gotten two emails from them....one said I don't have a ban and everything was good....I was so excited and hoped on the game on to find out that nothing changed........they say I don't have a ban and then say some bans don't show up.......that doesn't even make sense.......I'd rather be told that my account is gone for whatever reason......rather then throw myself in depression checking every five minutes.....BECAUSE I KNOW I DID NOTING WRONG TO DESERVE THIS