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TheStillBallin's avatar
TheStillBallin
6 years ago
Solved

MUT Squads Desync?

Ever since the October update to "fix" the infinite loading page in squads or I guess what ea is calling a desync, it has been nothing but that. Before this "fix" me and my squad members never experi...
TheStillBallin's avatar
TheStillBallin
6 years ago

Is there anyone with any information to fix this? I had brief contact with EA and now im getting no response for support. This problem is still happening and its clearly a problem EA wont acknowledge at this point. 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Hey, @TheStillBallin 

Are you able to resume your case at our Help site so our Advisors can re-connect with you via chat or phone?

  • TheStillBallin's avatar
    TheStillBallin
    6 years ago

    Wow, Awesome. I waited 2 hours for a phone call to have EA tell me to restart my playstation. A ... Shame. I suppose this is what they call an Ea Approved Solution boys. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @TheStillBallin 

    Have you tried running a UO Trace before via the link I posted above? It highlights the path you take to our servers, average ping time, ping variance, and packet loss. It's possible there are some outside factors completely out of your control that your ISP will need to be made aware of. You're more than welcome to post the results here for us to take a quick look at them, but keep in mind your IP will show at the top so we recommend blocking that out if you post it publicly. 

  • TheStillBallin's avatar
    TheStillBallin
    6 years ago

    Yes. Not a problem. Here are my results. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @TheStillBallin 

    I'm not seeing too many issues in those results. Do you know if your other squadmates got similar UO Trace results?

    @pancake267 

    Moved your post over here since it's related. 

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