This is what EA is asking me to do next:
Please try below steps to fix issue:
CLEAR ORIGIN CACHE:
Windows players:
1. First, make sure you can view hidden files and folders:
> Open the Start menu
> Type "view hidden files and folders" into the search bar.
> Press Enter to open the View tab of your Folder Options.
> Open the Hidden Files and folders menu within the Files and Folders menu.
> Click Show hidden files, folders, and drives.
> Click Apply, then OK to exit the menu.
2. If open, close Origin by clicking Origin in the menu bar and selecting Exit.
3. Click the Start button, then Computer, then double-click (C🙂 to open the C:\ drive
4. Open the ProgramData folder, then the Origin folder, and delete all the files and folders except for LocalContent.
> Windows XP players can find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
5. Go back to C:\:
> Then open the Users folder,
> Then the folder with your computer's username,
> Then AppData,
> Then Roaming,
> Then Origin, and delete all the files and folders inside.
6. Go back to the AppData folder:
> Then open the Local folder,
> Then Origin, and delete all the files and folders inside.
Once done, then CLEAN BOOT YOUR PC and then log in back to the Origin client and check if you're able to launch the game.
To Clean Boot the PC, I would ask you to follow the below provided steps:
1. Beside your start button, you'll see a magnifying glass icon. Click on it to open search.
2. Type msconfig in the search box, and press enter to bring up the System Configuration window.
3. Click on the Services tab.
4. On the window that opens, check the box to Hide all Microsoft Services, then click the Disable All button to the right.
5. Click on the Start Up tab, then on Open Task Manager.
6. Let the Task Manager list populate (this can take a few seconds), then right-click and choose Disable on each of the start up programs listed.
7. Close the Task Manager window to return to the System Configuration window.
8. Click OK to save your changes, then restart your computer.
FLUSH DNS CACHE: Clearing your DNS cache will help you get rid of outdated data in your internet that may be causing the connectivity issue that you are experiencing. Please see this link for the steps on how to do so: https://help.ea.com/en/help/pc/connection-troubleshooting-advanced-pc/
Try lowering the User Access Control settings:
Close the Origin client.
Click the Windows button and type "UAC" in the search field.
In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available.
Click Ok at the bottom of the window.
Make sure that no antivirus, firewall or program prevents the correct operation of the application:
https://help.ea.com/en/help/origin/origin/programs-that-may-cause-conflicts-with-origin
Create a new Windows user to see if the problem persists also on the new user: https://support.microsoft.com/en-us/help/13951/windows-create-user-account
Contact us any time you need help, or read our articles at help.ea.com to find answers to common questions. You can also ask our Answers HQ community at answers.ea.com.
Thank you for contacting EA Help.
