Forum Discussion

4 years ago

Solved

[MUT] wrong team on the field (from another account, xbox)

I have run into a problem where i recently ran out of trial time on my account(account A), so I purchased a month of ultimate game pass on another account(account B) on my xbox. When I loaded madden ...

EA_Blueberry
4 years ago
@blloyd09 wrote:
@Bl4ckH4mm3rz Did you log into backup account and link it to a separate email

Thank you for the helpful step.

To catch anyone up that see this, removing the additional Gamertag/PSN ID from the account can help get around this error. You'll need to assign the backup account to a new email after removal.

*IMPORTANT*

Please review the risks of removing platforms from an EA account here prior to doing so: https://help.ea.com/en-us/help/account/unlink-gaming-accounts-from-ea-account/

If you have any questions or concerns about your EA account, we strongly advise you to contact our Support team through these options below so they can help provide any assistance that's needed.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

The Madden NFL team is aware of this and currently investigating. I'm going to mark this post solved for visibility purposes. Thank you again, @blloyd09 for helping out.

ROLLTIDE8416

4 years ago

And this is what I get from EA help.

ROLLTIDE8416

4 years ago

Any updates yet?

slimjames05
4 years ago
Apparently it’s fixed for me now they had me unlink my 2nd account not my main account from ea so the only account I had linked ea was my main account but I got it fixed somehow by logging into my 2nd account and I think I linked my 2nd account to a different email address then I logged into mut with my 2nd account then switched back to my main account idk if I got lucky or what not but my main team is back on my main account
- 15th13lack
  4 years ago
  When you did this did you lose your items on your 2nd account?
  - ROLLTIDE8416
    4 years ago
    I think so
- ROLLTIDE8416
  4 years ago
  Thanks bro that seemed to have worked good looking out maybe you should apply for a job with EA. Lol
- clloyd07
  4 years ago
  @slimjames05 Did you lose all items on 2nd account
  - Bl4ckH4mm3rz
    4 years ago
    I'm worried about that too. Losing all my stuff on the 2nd account or losing my Rookie Premiers and Loyalty status. And also idk if we got word that it works for everyone, but if it does, does that mean they won't give us reparations for our time wasted?