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Antroit34's avatar
Antroit34
6 years ago

My Custom Players are randomly being deleted even though I save on a file.

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID?
Date/time issue occurred 2/5/2020
What type of issue do you have? Gameplay
Which mode has this happened in? Play Now
Summarize your bug I was making a custom team for the game then all of a sudden, my custom players are gone.
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? By trying to create a custom team.
What happens when the bug occurs? All of the custom players disappear.
What do you expect to see? My custom players still in the game.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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The game won't save my custom characters even though I save it under a file.

1 Reply

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Antroit34 

    When you created all of your custom players and added them to a roster, did you save the roster afterwards?

    It sounds like the roster wasn't fully saved or there is something going wrong during the save process. Have you tried power cycling your console lately and do you use an external hard drive?

    How to power cycle your PS4 console

    1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 1 minute. Launch the game.

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