My son bought coins online. Now I'm banned

Hi there, @jake-amsoil 

Buying coins is strictly against the Terms of Service. This isn't something we can help with over Answers HQ. You're welcome to submit another dispute. Terms of Service will investigate bans up to 3 times.

I know this. But my 10 year old son doesn't. And my last case I've filed I was told would not be accepting any more cases pertaining to this matter. My son already tried to be sneaky and filed a few himself trying not to get in trouble. But now he's in deep *. Got on my email, my Madden and PSN account. Like I might as well have been hacked by my son while he was trying to keep me from finding out

Like dude this account is screwed now. I've spent hundreds of dollars the correct way on packs and what not to catch up with my buddies. But that doesn't matter and it's like no one in the dispute center is even listening to me because my son screwed me my being a sneaky kid and sending disputes on his own. Like why are content creators or people on YouTube that advertise your game allowed to push these sites and make kids think that it's okay to use it? It's almost predatory. I'm 30 years old and I've been gaming for years. I didn't want to buy a Madden game until my buddy harped at me to get one for like 3 years and this is literally the worst service/gaming experience of my life having been banned for something my child did and apparently no one actually cares. I've never been banned in any game I've ever played. EVER! Like y'all have access to my account. Y'all should be able to see I've only been playing for a couple months, how much money I've spent in game, etc. I've yet to have someone actually speak to me to try to work any of it out, tell me what happened, when it happened, or how the buying coins even works. 

Edit: Removed swearing. -CM

So what even if I get the next game the comes out im still screwed? 

I mean you're a community manager. Isn't there anyway any of this can be used to help?

@jake-amsoil 

Bans are normally only for the game you received it on so you should be good for future Madden titles. You're welcome to contact an advisor to confirm this by opening a case here.