Need technical help? Look here first!

Hello, Madden NFL Community.

Welcome to the Technical Issues board! 

You play the offense. We'll play the defense and help tackle the problem you're facing. We want to get you back on the field as quickly as possible and understanding what info we need from you can help make it a smoother troubleshooting game plan.

First though, we want to ensure you're posting on the correct board.

Examples of Technical Issues

• Connectivity (disconnections, lag, unable to access account)
• Account issues, change email/password/security question etc.
• Account action/banned
• Trouble installing the game

Examples of Bug Reports

Bug Reports relate to issues that are not resolvable by yourself or our advisors and will generally require us to replicate the issue in-house, develop a fix, validate the fix to ensure the issue is resolved and does not cause any secondary problems and then provide a game update. Here are some examples:

• Audio Problems
• Crash/Freezing while playing a certain game mode
• Exploit
• Gameplay
• Missing rewards

Secondly, be as detailed as possible when submitting a post!

• Platform you play on
• Specific details on the issue you're experiencing (ex: Solo challenge name, any errors received, where it's happening in game)
• How long it's been happening for
• What steps you've already tried to fix it

Now that you know the playbook, here is some steps we recommend taking first in the event you're experiencing any technical issues:

Lag, Disconnections, or Trouble Connecting to Servers?

• Connection Troubleshooting
• Advanced Connection Troubleshooting
• Advanced PlayStation Troubleshooting
• Advanced Xbox Troubleshooting

PC 

• Minimum System Requirements for Madden NFL 23
• PC Troubleshooting
  • Steps above not working? Please include a DxDiag in your post
• If you are using any third party programs or overlays running in the background, try disabling them prior to launching the game or perform a clean boot to determine if they are conflicting with Madden NFL 23/Origin
  • How to Clean Boot

Xbox One

You can restart, perform a full power cycle, or physically disconnect your Xbox console to reboot it completely and fix many common issues. This process does not erase any of your games or data. - Microsoft

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

PlayStation 4 & 5

How to power cycle your PlayStation console

1. Touch the power button on the front of the PS4/PS5 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 5 minutes. Launch the game.

Tip: If you are using an external hard drive for your console, whether it's for Madden NFL 23, please check to ensure all post-installation updates are going to the same drive. Having files located on the internal and external drive could lead to potential performance issues or errors. If you are installing the game on an external hard drive and experience crashes or errors, try re-installing to the internal to see if results vary. 

We hope you don't run into any problems playing Madden NFL. Thank you for playing with us this season and for visiting the forums!