Can play any other game online except for ea games. Help? Has been going on for a week
Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. I'd like them to take a look at your account to see if there are any issues that may be blocking your access.
Community ManagerHi there, @Hackett81.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Did that. Didn't work, uninstalled games, redownloaded still doesn't work.
Community ManagerCan you give me some more details? What exactly is happening? Thanks!
When I start the game it try's to connect for about 15 or 20 seconds, then comes up with the network connection issue
Community ManagerThis is happening with all EA games?
Yes, my madden and nhl 20 are the only ea games I have, and they are the only games I have issues with.
Community ManagerWhat system do you play on?
Ps4. Sorry about that, I thought I put that earlier
Community ManagerI'm not seeing NHL 20 on your account. Do you have multiple accounts? Please don't post any account details here though. My thought is that there's an issue with your account that will require contacting an advisor for help with.
I had just bought nhl 20 when all this started. I don't have a second account. I don't even know where to go to check my actual account. Lol
