Never received my rookie premier player from madden 20

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? coquiperu
Date/time issue occurred 10/1/2020
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug Never received my rookie premier player from madden 20
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? player doesnt show in my binder
What happens when the bug occurs? Never received my rookie premier player from madden 20
What do you expect to see? Never received my rookie premier player from madden 20
PS4 Crash Reporting: Please copy the text you put in the crash report here. Never received my rookie premier player from madden 20
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Never received my rookie premier player from madden 20