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climmke21's avatar
climmke21
7 years ago
Solved

No longer have access to email address on account

I haven't played in es game online in sometime. My account is linked to an email address I no longer have access to. I've tried completing a case to get it changed but have had no luck. The case says EA has updated the ticket and emailed me. I have not received an email and while I can see the email on ea help I can not respond. I completed the first step but can not tell them to find out what to do next. I tried calling and getting a call back. I have either been unable to reach someone successfully or been redirected to fill out the same form I already did. Feeling a bit upset I paid extra money to play this game early. Please advise.

EA_Blueberry: Edited post title for improved search results

  • EA_Blueberry's avatar
    EA_Blueberry
    7 years ago

    @climmke21 

    I'm afraid our forum staff is unable to assist with account recovery. We need to ensure we are speaking with the actual account owner and verify the information filled out before making accounts changes, thus it must go through the correct channels to get the account properly updated.

    If you need any updates on your case and form that was filled out, please reach out to an EA Advisor at Help.EA.com. We understand having to contact a Support team is not always ideal and not expected, but we must make sure that if the email address is not accessible by the owner we must take extra care and evaluation when making account security changes.

    Thank you for your patience and for joining us at the launch of Madden 20.

3 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    7 years ago

    @climmke21 

    I'm afraid our forum staff is unable to assist with account recovery. We need to ensure we are speaking with the actual account owner and verify the information filled out before making accounts changes, thus it must go through the correct channels to get the account properly updated.

    If you need any updates on your case and form that was filled out, please reach out to an EA Advisor at Help.EA.com. We understand having to contact a Support team is not always ideal and not expected, but we must make sure that if the email address is not accessible by the owner we must take extra care and evaluation when making account security changes.

    Thank you for your patience and for joining us at the launch of Madden 20.

  • climmke21's avatar
    climmke21
    7 years ago

    Unfortunately ea help has been no help. I have sunk many hours trying to call and fill out forms and made zero progress. Somehow ea believes my case is "resolved" and keeps updating it to that every time I try to resume the case. They also update my email address to the one I dont have access to and can see this every time I try to resume the case. My psn account is set up to receive messages from anyone but they havent reached out through there. I have officially given up on trying to fix this issue since it's been over a week of running in a circle and wasting too much of my time. If anyone else is experiencing this issue I recommend not wasting your time with ea help. The communication is a terrible and nobody wants to listen to any issues you are having.

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