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Fasted132's avatar
Fasted132
4 years ago
Solved

Not reiceving cards i bought

I bought 3 kwity paye 86 cards today and only received 1 of them the other 2 are not in my binder but my coins are gone. It was at 915 eastern time this morning on playstaion 5. You should stop letting people transfer cards from ps5 to ps4 and letting them post auctions on both platforms. I would like my 4200 training I was going to use them for or the 136k coins I spent on them

  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @Fasted132 

    We're not able to help with missing content through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @Fasted132 

    We're not able to help with missing content through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • Fasted132's avatar
    Fasted132
    4 years ago

    I mentioned it to ea help was going back and forth with them for 2 and a half hours and they said they see them in my inventory and that I should write them again if I don't get the other 2 cards in 24-48 hours. But they basically maid it sound like I was lying. I spend 1000s of dollars on this game a year. So if they blow me of over 130k coins then it will be ea's loss not mine

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Fasted132 

    I can see you currently have 5 of that same item on your account. You'll need to contact support if you're not seeing them so they can perform a more thorough investigation.

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