Product: Madden NFL 23
Platform:Xbox Series S
Which console generation do you have? Microsoft Xbox Series S
What is your gamertag/PSN ID? MrM0j0Risin21
Date/time issue occurred 8/22/22
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? Not sure but it's my only active franchise
Summarize your bug Franchise cloud is losing saved data and kicking me back and I can't seem to recover my progress.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure but the cloud is not saving data or is losing it after saving.
What happens when the bug occurs? I enter franchise and it's back to a part that was completed a while ago.
What do you expect to see? Ensure the cloud is actually saving progress so we can play!
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Started a franchise fantasy draft in cloud with my friend. In round 12 of the fantasy draft, we were booted from the servers. I signed back in, and entered the franchise only to see that it sent us back to round 7 and hadn't saved our progress. We ended up finishing the draft and then editing our rosters. I double checked to ensure this saved. I exited the franchise and signed back in and confirmed it was there. 2 hours later, I turned the game back on and entered the franchise...and it kicked us all the way back to round 11 of the draft. We lost 90 minutes of progress. This has never happened before but it's certainly frustrating.
