Hello, MUT Community. We have steps below to help get around the error some players are experiencing when attempting to play modes within Madden Ultimate Team. "Our servers cannot process your request at this time. Please try again later." Certain item variations within the lineup may unexpectedly lead to corrupted data. Refreshing your lineup can help fix this. Here is how to do that: Visit your Roster within Madden Ultimate Team Visit the Lineup Adjustment Tool on the right side Create a New Lineup & Change to BEST TEAM OVR Deactivate Superstar players from your lineup Attempt to play a Solo Challenge game before making any adjustments to your lineup. Did not work? Try removing/swapping out your Team Visuals and Strategy Items and play again. Did not work? Try power cycling your Xbox, PlayStation, or PC & reboot your network to rule out any local connectivity problems. 1. Visit your Roster within Madden Ultimate Team 2. Visit the Lineup Adjustment Tool on the right side 3. Create a New Lineup & Change to BEST TEAM OVR 4. Deactivate Superstar players from your lineup 5. Attempt to play a Solo Challenge game before making any adjustments to your lineup. If it does not work, try removing/swapping out your Team Visuals and Strategy Items and play again. Still having trouble getting into the game? Create a post on the Technical Issues board and reach out to our Support teams below for a closer look at your EA account. EA Help on Twitter https://twitter.com/EAHelpLive-Support https://help.ea.com/en/help/faq/using-ea-help/

If the following steps at the beginning of this post do not fix it for you, this might be the result of having 2 PSN IDs or 2 or more Xbox Gamertags on your EA account. There should only be a max of 1 Xbox Gamertag and 1 PSN ID.How do I check? Visit Profile.EA.com and under Connected AccountsI don't see any Gamertags/PSN IDs at all under Connected Accounts? You are not logged into the correct EA account that has your Gamertag/PSN ID linked. Not sure which email you used? Contact our Support team. I see more than 1 Xbox/PSN ID. What do I do? You will need to un-link it and then re-link it to a new EA account. This can be done by logging into an EA account with the Xbox/PSN ID you removed.You will lose progress from personas you un-link. Here is the info below. https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/ *IMPORTANT*Once un-linked, you must link it to a new EA account. Without doing that, you may still experience the same error in game for your primary account. Still need help? Contact our Support team below: EA Help on Twitter https://twitter.com/EAHelpLive-Support https://help.ea.com/en/help/faq/using-ea-help/

Forum Discussion

EA_Blueberry

Community Manager

4 years ago

Solved

Our servers cannot process your request at this time. Please try again later.

Hello, MUT Community.

We have steps below to help get around the error some players are experiencing when attempting to play modes within Madden Ultimate Team.

"Our servers cannot process your request at this time. Please try again later."

Certain item variations within the lineup may unexpectedly lead to corrupted data. Refreshing your lineup can help fix this.

Here is how to do that:

Visit your Roster within Madden Ultimate Team
Visit the Lineup Adjustment Tool on the right side
Create a New Lineup & Change to BEST TEAM OVR
Deactivate Superstar players from your lineup
Attempt to play a Solo Challenge game before making any adjustments to your lineup.
Did not work? Try removing/swapping out your Team Visuals and Strategy Items and play again.
Did not work? Try power cycling your Xbox, PlayStation, or PC & reboot your network to rule out any local connectivity problems.

1. Visit your Roster within Madden Ultimate Team

2. Visit the Lineup Adjustment Tool on the right side

3. Create a New Lineup & Change to BEST TEAM OVR

4. Deactivate Superstar players from your lineup

5. Attempt to play a Solo Challenge game before making any adjustments to your lineup.

If it does not work, try removing/swapping out your Team Visuals and Strategy Items and play again.

Still having trouble getting into the game? Create a post on the Technical Issues board and reach out to our Support teams below for a closer look at your EA account.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

EA_Blueberry
4 years ago
If the following steps at the beginning of this post do not fix it for you, this might be the result of having 2 PSN IDs or 2 or more Xbox Gamertags on your EA account. There should only be a max of 1 Xbox Gamertag and 1 PSN ID.

How do I check?

Visit Profile.EA.com and under Connected Accounts

I don't see any Gamertags/PSN IDs at all under Connected Accounts?

You are not logged into the correct EA account that has your Gamertag/PSN ID linked. Not sure which email you used? Contact our Support team.

I see more than 1 Xbox/PSN ID. What do I do?

You will need to un-link it and then re-link it to a new EA account. This can be done by logging into an EA account with the Xbox/PSN ID you removed.

You will lose progress from personas you un-link. Here is the info below.

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

*IMPORTANT*
Once un-linked, you must link it to a new EA account. Without doing that, you may still experience the same error in game for your primary account.

Still need help? Contact our Support team below:

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

24 Replies

Hollowthe3rd
4 years ago
When trying to load into an online franchise league with up to 32 players in it, the last team tends to for some reason not allow players to take it. Once, they try to join the league they get matched with the "Our servers cannot process your request" error. Since this error occurred in MUT, its my best guess that it has to do with the lineups and the generation of them not loading right. Attached is a video showing the error screen. Please let me know if there is a fix on route and if I can fix this problem. I already tried the console reboot and cache clear from the game and console.
KharyMcFly313
4 years ago
@Hollowthe3rd I’m having the issue with connect franchise…I retired as a coach to switch to an owner and got kicked back to the franchise screen. Ever since I’ve been getting the error message.
raidanaidan
4 years ago
Gridiron Forge Issue, I followed all technical feedback to 'fix' the error to start the gridiron challenges, however they are all still broken and doesnt work
spartyboy28
4 years ago
Hellppp
Haefoc
4 years ago
I can’t play any of the new Superstar Blast Off Challenges. Just keep on getting the above message and then kicked back to the title menu.
I can play the normal Superstar challenges, but not the Blast Off ones.
This is happening on the PS5, not sure about other consoles.
WashiestDrop3
4 years ago
Product: Madden NFL 22
Platform:Xbox Series S
Which console generation do you have? Microsoft Xbox One S
What is your gamertag/PSN ID? Chicagocb34
Date/time issue occurred Since launch
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug It won’t let me in gridiron challenges since launch
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Click the solos
What happens when the bug occurs? It says error
What do you expect to see? It fixed so I can get my packs
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
‌
Attached is the problem
Jdush
4 years ago
I tried to join a madden franchise and then I was asked to switch to owner so it wouldnt dsync and when I did I got the blue screen and had to start the game again but then when I click on the franchise I get the message "our servers cannot process your request at this time" It shows I am in the league but I cant get into the league to quit and rejoin so I asked the commish to boot me and he is unable to boot me. So I cant join his franchise because I am already in his franchise but I cant get into it. I have tried deleting the game and profile and nothing works.
EA please take your time it has only been a week and the game really doesnt work but lets not rush just enjoy your summer I only spent $60 on my ps4 copy
Asidiy
4 years ago
I can’t play any online game modes when I load in madden 22 I’m greeted with “we are currently unable to process your content but will continue trying please contact EAcustomer support if this presits” and if I try to click on MCS it says “you account has been denied this feature” and I contacted EA support and I was told that I wasn’t banned or any kind of suspension and that it is a technical glitch lots of people are having I just wanted to make sure that it’ll be fixed soon or what’s the issue
Norse2442
4 years ago
Product: Madden NFL 22
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One S
What is your gamertag/PSN ID? qT craX
Date/time issue occurred 8/24
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug I couldn’t go into games for a whole day
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Forgive our what’s happening in your servers
What happens when the bug occurs? Network error
What do you expect to see? I expect it to be fixed and also some madden points because it took a whole day away from me so other people have better teams now
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB 1 terrabite
‌
It isn’t right for a game to be down for one person for a whole day
goinham11
4 years ago
Yea same thing with me….got a desync error while playing online against another league player and tried to change to owner instead of coach and when I deselected my team it kicked me to menu as well and ain’t nothing so I can do and my commissioners can’t kick me either lol