Our servers cannot process your request
Our servers cannot process your request I see this message every 5 minutes . Everytime I go into my items or sets I get kicked out with this message if I do pretty much anything I get this
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @oflaherty2
Thanks for reaching out. Try setting your lineup to the best overall. Also, it would be good to do a full power cycle if that hasn't been done in a while. You can do this with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
Tried both of those to no luck a couple times and no difference
- EA_Aljo
Thanks for trying. Next, try deleting the personal saved data for Madden 23. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the Madden 23 tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
- Delete the file with your gamertag on it.
Let me know what happens. Thank you.
Deleted the saves multiple times I've even deleted the entire game and re-downloaded...
I have power cycled and hard reset the Xbox multiple times as well as my modem. Connection is good at over 800Mbps. I have also tried ethernet and Wifi..This is very weird because it is only player items and not strat or uniform etc. I have tried for weeks I don't know why the server hates me
Delete from everywhere or only the Xbox? I'd hate to lose 75m if the account is deleted from everywhere? I've been deleting the reserve save and deleting my account save from the Xbox but not "delete account save from everywhere"
I'm using PS5 is the any difference on how I should do this
- EA_Aljo
Try clearing the alternate MAC address with these steps:
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
As far as clearing from everywhere goes, you shouldn't lose anything related to MUT, but it is a use at your own risk situation as I can't guarantee nothing would be lost.
Here are those instructions for PS5:
Go to Settings/Storage/System. Locate Madden 23 and delete the saved data. Again, it's possible this could cause offline saves and settings to be lost.
