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You can open a case here to get in touch with support.
You could also try alternate DNS settings. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
I'm getting the same exact stuff as him and they will not let you open a case about this it just gives you the server status from ea helps Twitter
- 3 years ago
Over 3 weeks now and nothing but dead ends..
EA Help at this time of year is no help😔
- 3 years ago
The amount of time money and effort i've put in to just trying to get this game to work is absolutely ridiculous
- 3 years ago
Why does the community manager have nothing to say after it's said that we can't open a claim
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