Forum Discussion

tontol12's avatar
6 years ago
Solved

PC - Controller Issues - Troubleshooting Post - Submit Issues & Fixes HERE

Product: Madden NFL 20
Platform:PC
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred 7/26 3:30PM
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug Update pushed out for PC and made it so if you use a controller, it moves extremely quickly through the options. Also, when you hit select, it is selecting an option above or below your selection, not your actual selection. It's making the game unplayable. Using DS4Windows to play with PS4 controller. All other games are working fine with it.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play Madden with controller on PC
What happens when the bug occurs? See summary
What do you expect to see? Regular movement and selection
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? Nvidia 1060
Enter RAM memory size in GB 16

Product: Madden NFL 20
Platform:PC
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred 7/26 3:30PM
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug Update pushed out for PC and made it so if you use a controller, it moves extremely quickly through the options. Also, when you hit select, it is selecting an option above or below your selection, not your actual selection. It's making the game unplayable. Using DS4Windows to play with PS4 controller. All other games are working fine with it.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play Madden with controller on PC
What happens when the bug occurs? See summary
What do you expect to see? Regular movement and selection
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? Nvidia 1060
Enter RAM memory size in GB 16

Product: Madden NFL 20
Platform:PC
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred 7/26/2019 3:30 PM
What type of issue do you have? Gameplay
Which mode has this happened in? Play Now
Summarize your bug Update pushed out for PC and made it so if you use a controller, it moves extremely quickly through the options. Also, when you hit select, it is selecting an option above or below your selection, not your actual selection. It's making the game unplayable. Using DS4Windows to play with PS4 controller. All other games are working fine with it.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play Madden with a controller on PC
What happens when the bug occurs? See summary
What do you expect to see? Normal scrolling and the option you are trying to select actually being selected.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? Geforce 1060
Enter RAM memory size in GB 16

  • timasahh's avatar
    timasahh
    6 years ago

    Blueberry,

    I did have a DS4 wireless dongle plugged in. However, after installing today’s update the issue no longer persists for me, whether or not the DS4 dongle is connected.

    Thank you for your reply and your help!

4 Replies

  • Product: Madden NFL 20
    Platform:PC
    Which console generation do you have?
    What is your gamertag/PSN ID? timasahh
    Date/time issue occurred 7/28/2019
    What type of issue do you have? Gameplay
    Which mode has this happened in? Franchise Mode
    Which part of the mode? Cloud
    Summarize your bug When entering Franchise mode, none of the controller inputs register. I can only use the keyboard. This doesn't occur until I load my Franchise mode, and does not happen in other modes. Alt+Tabbing doesn't work. I am using a wireless Xbox One controller.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Start Madden with a Xbox One wireless controller turned on and navigate using the controller to a loaded Franchise. The controller will no longer work as soon as the Franchise loads. This was not an issue when I downloaded the game on 7/24.
    What happens when the bug occurs? The controller does not register. Only the keyboard registers.
    What do you expect to see? The controller should work.
    PS4 Crash Reporting: Please copy the text you put in the crash report here.
    What is the AMD or Nvidia Model Number of your graphics card? 1080ti
    Enter RAM memory size in GB 32 GB

      

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @tontol12 

    Do you have any other controllers plugged into the PC while this is happening? Another forum user was experiencing something similar and it appeared to be the other gamepad controller plugged in.

  • timasahh's avatar
    timasahh
    6 years ago

    Blueberry,

    I did have a DS4 wireless dongle plugged in. However, after installing today’s update the issue no longer persists for me, whether or not the DS4 dongle is connected.

    Thank you for your reply and your help!