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Hemmels's avatar
Hemmels
New Scout
4 years ago
Solved

[PC] Game crashes at title screen, puchased through Steam

Madden 22 gets as far as the title screen and drops. No error message, just a crash to desktop.

As this process occurs, Origin seems to refresh.

Interesting points are that I was able to play the trial fine last year on the same hardware. (DxDiag attached).

I purchased the game through Steam so that handles the install and launching, but believe there to be no issue there as due to trying to diagnosing this issue, launching the game via Origin or Steam does the same.

I have reinstalled both Madden and Origin, I have cleared Origin Cache, I have checked system files, I have updated all drivers (Windows and NVidia), I have set all applications to run as Admin, I have disabled all overlays.  Please assist.

There is a video on my dropbox here: https://t.co/MNrIfIsQ5L

I look forward to some solutions, as the Windows Event Viewer shows nothing, and I can't see any application logs that could help?

Hemmels

  • Hemmels's avatar
    Hemmels
    3 years ago

    I reinstalled Madden 22, and was greeted with a EA App error. I reported it. 

    a17fa518-1cde-4c1a-8f8a-7e16c755f84b

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  • Hemmels's avatar
    Hemmels
    New Scout
    4 years ago

    Please acknowledge recent updates from myself?

    Or are you hoping I just go away and never try and recoup the cost price of the application that doesn't boot.

    Pretty sure I have a strong case here, but would appreciate a developer to actually respond to my stack trace analysis.

    The decency of any reply would be appreciated, as would, I am sure you can appreciate, the tone of these posts.

  • Hemmels's avatar
    Hemmels
    New Scout
    4 years ago
    Last EA Post

    May

     

    So you've STOLEN my money, provided not even 1 acknowledgement of any issue on your side despite evidence to the contrary and my time spent collating the evidence and chasing for updates on this post.

     

    Recent updates to Origin and Madden have done nothing to help.

     

    I will never buy another EA product again, you have my word on that. I will use this thread as evidence of EA's customer support should anyone ask my opinion.

     

    I won't pursue recovery of funds, you can have this one on me, i suggest you use them to hire people that know how to deal with customer issues and stack dumps. You didn't even ask for the stack dump. Unbelievable.

     

    Regards

     

    Matt

  • Hemmels's avatar
    Hemmels
    New Scout
    4 years ago

    Bump. No EA reply for a considerable amount of time. Please acknowledge you have forwarded bug report to your devs?

  • Hemmels's avatar
    Hemmels
    New Scout
    3 years ago

    Bump. Unbelievable this is the level of support you offer paying customers. I've put my own time and effort into solving your issue, and you haven't even the decency of a reply.

  • Hemmels's avatar
    Hemmels
    New Scout
    3 years ago

    Honestly, thought it'd give the EA App some time to mature, but issue still exists.
    EA App flickers and no game is launched. If I try and boot through Steam and double click the executable and launch through EA App at the same time, and the moons of Saturn align, I can sometimes get to the window with Brady and Mahomes for 7-8s before it just crashes.

    But you know that, you've read the thread,

  • Hemmels's avatar
    Hemmels
    New Scout
    3 years ago
    @Hemmels After multiple attempts, (and launching It Takes Two, which boots fine) I can know always repeat the Brady/Mahomes screen where it crashes out almost straight away.
    What was interesting, was at one point EA App decided I had no games in my library, so that was weird, and and one point it said my "EA Play" subscription has run out, but I never signed up for it. Dunno if that helps any. I have 10Gb free on my C: drive, and 45Gb free on the Madden/Games drive.
  • Hemmels's avatar
    Hemmels
    New Scout
    3 years ago

    I reinstalled Madden 22, and was greeted with a EA App error. I reported it. 

    a17fa518-1cde-4c1a-8f8a-7e16c755f84b

  • Hemmels's avatar
    Hemmels
    New Scout
    3 years ago

    And rebooting EA App fixed. Can now play Madden.

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