Forum Discussion

Darshan8801's avatar
5 years ago
Solved

Platinum card from pack changed to Elite once in binder

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One S
What is your gamertag/PSN ID? Darsh20
Date/time issue occurred 11/30/2020 betweem 9:50 pm and 9:52 pm
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug While opening All-Pro pack, I selected a platinum card for Deandre Hopkins 87 OVR. I know it was platinum because of the animation and the yellow triangles on the card. Once the card was in by binder, it just became a regular Elite 87 OVR Deandre Hopkins.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Look at what was in the All-pro pack vs whats in my binder.
What happens when the bug occurs? My Platinum card became a Elite card.
What do you expect to see? I expect my Platinum card to remain platinum card once its in my binder.
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The item selected when opening All-Pro pack changed from Platinum to Elite.

7 Replies

  • Has anyone run into issues where when you open a all pro pack and get an platinum card.  You know it is platinum card because of the animations and the yellow triangles on the card.  Once you select the card and it goes into your binder, the card turns into elite card instead of platinum.

  • Darshan8801's avatar
    Darshan8801
    5 years ago

    Here it is in auction house.

  • Darshan8801's avatar
    Darshan8801
    5 years ago

    In the meantime, any compensation for the missing out on my Platinum card value?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @Darshan8801 Our forum team is not able to grant compensation, our Support team can consider that. As Forum Community Managers, we'll make sure potential bugs are escalated up to the proper teams.

    I cannot guarantee compensation for this if we are unable to verify it though.