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scrappy26253's avatar
scrappy26253
3 years ago

Playing Challenges give error "Our server cannot process your request"

Xbox one  username is koreanjesusbro currently experiencing that server were message box when trying to play certain challenges any of the team diamonds any of the dread of dreams the 3 most rec...
madden nfl 23
Arck808_R's avatar
Arck808_R
3 years ago

Can’t play certain challenges in MUT it’s been over 24 hours and I still have this problem. I can’t play team captain, legends, TOTW, and most feared challenges and team diamonds it’s ridiculous 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey Everyone 

I've recently merged reports of players who might be getting the error "Our servers cannot process your request at this time" when playing challenges. 

If you are still seeing this when trying to play challenges in Madden 23 be sure to try the following based on your player first...

PC

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Xbox

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  • Close other running games or apps, (for Series X|S also close others running in quick resume) 
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 

Playstation

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If you continue running into the issue, please let us know the following:

Platform:

Persona:

Are you on a wired or wireless connection:

List all the challenges that give you the error:

What troubleshooting steps have you tried:

Is it possible to get screenshots or a video clip before/during/after the error occurs? 

  • itsteej's avatar
    itsteej
    3 years ago

    Platform: PS5 Digital

    Persona: itsteej

    Are you on a wired or wireless connection: wireless

    List all the challenges that give you the error: Turducken Feast, Most Feared, Legends, TOTW

    What troubleshooting steps have you tried: power cycled, resigned into PSN, opened NAT, Changed DNS

    Is it possible to get screenshots or a video clip before/during/after the error occurs? 

  • RegWarren23's avatar
    RegWarren23
    3 years ago
    Platform: PlayStation 5
    Persona: Double0LilHoe23
    Wired connection
    All challenges give me an error
    Tried every troubleshooting step
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      Hi @RegWarren23 @Tywinseverything @itsteej Is anyone playing on both a Gen 4 and Gen 5 console, or do you just play on one system? Also to confirm as someone else mentioned this, when you get the error do you notice your NAT type change from open to moderate? 

  • bmh010lion's avatar
    bmh010lion
    3 years ago

    Did not work 

  • HBPM1's avatar
    HBPM1
    3 years ago

    I just restarted my whole xbox and tried it again and it still won’t work

  • Bucko_Maycen14's avatar
    Bucko_Maycen14
    3 years ago

    Ps5 Digital

    Bucko_Maycen

    wired/wireless connection

    All solo challanges do not work

    I tried everything suggested for ps5 but still nothing works

  • Coolfireblaze06's avatar
    Coolfireblaze06
    3 years ago

    Platform(Include which Generation): PS5

    PSN ID or Gamer Tag: CGibs894
    Type of Network being used: Wi-Fi

    Date/time issue occurred: About 2 months ago

    What were you doing when it happened? Trying to do the challenges 

    What was the last action you completed before it happened? A different challenge, or just logging in, pretty much anything and it happens. 

    How often does the bug occur? All the time

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