Forum Discussion
96 Replies
- EA_Kent4 years ago
Community Manager
Hey @crinkle0,
Which platform are you playing on? Are you getting a particular error when you're trying to buy points? If so, what's the full error message?
/Kent
Hello,
I have just payed 3 times £1 and did not get my 500 Points. I'm on PC.
Could you help me please ?
Thanks a lot,
Sorter
PS : The error is like it asks for the CCV and then says it's not recognising the card or something which makes no sense as I bought points with this card this week and last week.
- EA_Atic4 years ago
DICE Team
Hey, @Sorter18 for missing points it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.
How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp
/Atic - @EA_Blueberry I’m having this same issue currently in MUT. It says no points available for purchase. Never even gets to the screen where I select a card to pay. I’m one Xbox one s. I’ve restarted my game, uninstalled it, and reset my modem.
- @EA_Blueberry I can’t buy points either
- EA_Blueberry4 years ago
Community Admin
Hey, @TRIPODTHEGREAT11
Have you reached out to Xbox or EA Support yet to see if there is any account restriction on purchasing points?
EA Help on Twitter
https://twitter.com/EAHelp
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