Pre order packs still not there?

I cant figure out how to redeem my code. Its asking for a 12 digit code on ps4 and i have a 16 digit code. I did get a starter pack but not sure if i messed something up or what code to put in. Is the code all numbers or numbers and letters? between the walmart pre order card and the free strategy guides, vudu code i have no idea what to use

In your case there should be a paper with the cover art of the game on one side, and on the backside a 12 digit/letter code. It's in the white box at the top of the sheet. If you don't have that, make sure your cover says "Ultimate Edition" on it, if not, Walmart gave you the regular edition. 

I downloaded this for PS4 on the PSN, it said those who pre-order will get $15 value in Pro-pack. I downloaded the game but don't see any such bonus or notification, etc. How can I confirm I did or did not get this?

same here, nor did I recieve redeem codes via email

I received a pre-order code on my receipt when I purchased the game and when I enter the code it says it was successful but I never receive my packs in Madden Ulitmate Team. I've tried the code multiple times over the past week and the same thing continues to happen. Is there any way to fix this problem?

The Dev Team is currently investigating why some PS4 players have still not yet received their pre-order MUT packs.