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Anonymous's avatar
Anonymous
11 years ago
Approved

Pre order packs still not there?

Preordered the ultimate edition on ps4 and after the original issue was solved I still haven't received my packs? I requested a call and never received it... Just want what I paid for I always spend a lot of money on packs and this is extremely discouraging considering the game isn't a week old

8 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I cant figure out how to redeem my code. Its asking for a 12 digit code on ps4 and i have a 16 digit code. I did get a starter pack but not sure if i messed something up or what code to put in. Is the code all numbers or numbers and letters? between the walmart pre order card and the free strategy guides, vudu code i have no idea what to use

  • In your case there should be a paper with the cover art of the game on one side, and on the backside a 12 digit/letter code. It's in the white box at the top of the sheet. If you don't have that, make sure your cover says "Ultimate Edition" on it, if not, Walmart gave you the regular edition. 

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    Bought Xbox one madden bundle. Download code can't be found or is invalid. Walmart said call xbox live. Xbox live said call EA. EA says we don't have replacement code bc the game is new. Go get a new one from Walmart. HELP!!!!! I'm in video game hell.
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I downloaded this for PS4 on the PSN, it said those who pre-order will get $15 value in Pro-pack. I downloaded the game but don't see any such bonus or notification, etc. How can I confirm I did or did not get this?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I received a pre-order code on my receipt when I purchased the game and when I enter the code it says it was successful but I never receive my packs in Madden Ulitmate Team. I've tried the code multiple times over the past week and the same thing continues to happen. Is there any way to fix this problem?

  • Every game skips to kick off with no choice. I'm on a ps4. Also, have not received my first 3 MUT pro packs from my code.
  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 years ago

    The Dev Team is currently investigating why some PS4 players have still not yet received their pre-order MUT packs.