Prime Rewards

Hi there, @ItsMeJonathick 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

I contacted live support and i was told to post here

@ItsMeJonathick 

Here are some tips regarding Prime Gaming rewards: 

Note: these must be done on a computer PC or Mac and not mobile nor the Twitch App.

1) Log into the Twitch website with your Twitch account. https://www.twitch.tv/

2) Then click on the Crown icon on the upper-righthand side. If you can't find that icon, click here instead. https://gaming.amazon.com/intro?ingress=twch

3) Find the Prime Gaming Content you wish to claim and click the BLUE Claim button. If you see steps show up on the account screen, please follow the steps.

4) If everything is done correctly it will show that it was claimed successfully. 

Also, please make sure you've logged fully into MUT to check for your reward after claiming it. If you have not received it, please go back to the Prime gaming page, and try claiming a different reward for Madden 23 or any other EA game and that will trigger the linking process again.

Please let me know if these work. Thanks!

I think I may have found it the problem. I think it was somehow linked to my dad's account and i didn't notice because he had the same name as me. I found it weird because i had calmed things before. But anyways could i possibly unlink my dad's account without having to wait? Because it's telling me i can change it on the 14th of March.

Thanks!

This is for the link between my ea account and Amazon account. I just wanted to know if there was a way around unlinking by contacting support or if I am required to wait until the set date no matter what.

@ItsMeJonathick 

You can try contacting support to see if there's anything they can do. To do that, open a case here.