Rare Strategy Item Not Appearing

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? JoshhPointOhh
Date/time issue occurred August 19
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug No rare strategy item given
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Check my packs I’ve opened. No rare item given
What happens when the bug occurs? The rare strategy item doesn’t appear
What do you expect to see? A rare strategy item
PS4 Crash Reporting: Please copy the text you put in the crash report here. I got to level 10 on the competitive field pass and did not receive my rare strategy item. I tried contacting ea help but they said since it is appearing in unopened packs they cannot help. It is not there though.
What is the AMD or Nvidia Model Number of your graphics card? Ps5
Enter RAM memory size in GB Ps5

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I got to level 10 on the competitive field pass and did not receive my rare strategy item. I tried contacting ea help but they said since it is appearing in unopened packs they cannot help. It is not there though.