Forum Discussion

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
5 years ago

Re: “Please reset your password”

Hey there @cartercr12

Resetting the password for your EA account with these steps http://bit.ly/Reset_EA_Password should clear this error up for you and allow you to access your games again.

However, if you can no longer access the email associated with your EA account to reset your password, you'll want to contact our account recovery team instead here http://bit.ly/EA_Contact_Us to see if the team can help you restore access to your account.

11 Replies

  • eddiesadsack's avatar
    eddiesadsack
    4 years ago

    I can access my email just fine and have reset my password multiple times each time with a new password....still when i try to log onto Battlefield 2042 i get this reset error prompt even thoigh i have paid £110 for the ultimate edition or whateber its called giving early access to the beta.

    I have also deleted and redownloaded the beta all to no avail...the EA website help is anything but. Please can you update as to a solution to this.

    Cheers

  • JDFarina02's avatar
    JDFarina02
    4 years ago
    @eddiesadsack hey bud,
    Have you found a solution to this issue at all? Ive had the same problem with all my EA Games too!.. so annoying. no matter how many times i try reseting the password, I get the same error.

    I've been in touch with EA support multiple times (still no answer or fix has been provided) but all I get is an email from a different associate every day wanting me to share the same info over and over again...
    great service eh? lol #not
  • BigPEenMCqeen69's avatar
    BigPEenMCqeen69
    Seasoned Newcomer
    4 years ago

    I have the same exact problem but the lady on the phone said she couldnt help me. The game keeps sending reset passwords to my email from when I was 12 and since that account is different she couldn't help. Kinda sucks I paid for a game and they won't even let me play it. 

  • ChiefsFan1988's avatar
    ChiefsFan1988
    3 years ago

    Please tell me why we have to restore our account access in the first place.  Also, I’ve reset my password and nothing happens.  This is extremely frustrating.  I changed my associated email through XBox, changed my password several times, and to no avail.  I just want to play MUT, but at this point, I think I’m returning the game. 

  • ChiefsFan1988's avatar
    ChiefsFan1988
    3 years ago

    Also, earning badges from EA Support is more like a slap in the face.  I don’t want a skimmer badge, I want a solution.

  • Hunter3030's avatar
    Hunter3030
    3 years ago
    @JDFarina02 Im also having this issue! I just bought the game today and what do ya know I can’t play it! Like others I’ve tried everything I’ve also reset my password like 5 times! We need a resolution to this problem otherwise you will lose hundreds of thousands of loyal gamers! This is wrong! You have my money but all I have is a migraine from trying to fix what’s obviously not on my end!
  • bfm5454's avatar
    bfm5454
    3 years ago

    I have literally done everything you’ve said and it’s still asking me to reset. What’s the point anyway? I’m about to return this dumpster fire of a game anyway. 

  • baddud3150's avatar
    baddud3150
    3 years ago

    Can you please put out a fix for it? I've reset my password literally 100 times.. are your servers just unplugged or what? I can't imagine this is a profitable experience losing hundreds of customers due to bug in your services platform...

  • UberD1337D's avatar
    UberD1337D
    3 years ago

    Yeah.. this problem still persists. This should be submitted to a higher tier of tech support. The fix initially provided in this thread no longer works.

    For reference I am trying to play Grid Legends on PS5.

  • Guru-RR-Phantom's avatar
    Guru-RR-Phantom
    2 years ago

    ANSWER ANSWER ANSWER HERE!!!

    Click on the EA Help link provided and navigate your way to message or text an employee or assistant something of that sort. Apparently it's likely because your entire account expired. I did this and they got me back in order off to play Battlefield 4 mwahahahaaa

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,101 PostsLatest Activity: 2 days ago