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Neo_Novalis's avatar
Neo_Novalis
Hero+
5 years ago

Re: Auction House Bug

@TheBigMadCowwhat error message do you get? I hope it is not related to a (unjustified) ban.

my first guess would be trying to do a power cycle. I've read that power cycling your PS might solve issues regarding the connection to EA servers and the issue you describe seems to be a connection issue.

how to do it (taken from a post by @EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

my second guess: maybe your lineup causes this error. sometimes there is something corrupted saved in the background of your lineup. creating a new lineup (e.g. by using the 'generate best OVR' option) and rebuilding your existing lineup might solve this issue (if it is caused by the lineup).


hope that helps. good luck!

4 Replies

  • TheBigMadCow's avatar
    TheBigMadCow
    5 years ago
    @Neo_Novalis I reset my router, and changed up my lineup... Nothing seems to work, I don’t have any ban messages nor have I received any warnings, I’m almost 100% sure I have not broken any of EAs guide lines, I havn’t done any glitches, bought or sold coins, although one of my buddies is getting deployed overseas so he is no longer playing this year and he sent me a good some of coins, but I didn’t know a gift from a friend was against the guide lines... Could the software EA uses of temporarily blocked the auction house from my PSN? If so do you know how I go about resolving this issue? Thanks you!!
  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago
    @TheBigMadCow If you got banned (wrongfully or justified) you should have received an email containing all information. Maybe you have to check the spam folder.

    Anyways you might have to contact EA Help (via help.ea.com or via twitter). They can track your account and hopefully will solve this issue for you. Good luck!
  • TheBigMadCow's avatar
    TheBigMadCow
    5 years ago

    @Neo_NovalisThank you for you help but... interestingly enough there is no email sent to me from EA anywhere in any of my email addresses!!! I have searched them all... No email, no description, no communication at all. Weird... I’m just trying to play madden and have a little fun sniping here and there, and I can’t even post cards.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    5 years ago

    @TheBigMadCow 

    It sounds like your account was restricted from the auction house due to a recent action. Our Support teams below can help verify whether an action was put on your account, however if you feel this was done in error and want to dispute it you'll need to file a case to our Terms of Service team here: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

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