EA_Kent
Community Manager
5 years agoRe: Can’t play madden 21 online
Hi @wiggumjack,
When you've got the chance can you try resetting the password on your EA Account to see if that helps at all? I've seen some cases where setting a new password on the account can help with issues like this.
For more details on how to reset it check out the EA Help website. If you're still getting the same message after that I'd recommend getting in touch with the EA Help team so they can take a look at your account. You can find more info on how to set up a case with them over at the EA Help site. If you prefer you can also speak with them via Twitter or Facebook as well.
/Kent