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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Can’t play madden 21 online

Hi @wiggumjack, 

When you've got the chance can you try resetting the password on your EA Account to see if that helps at all? I've seen some cases where setting a new password on the account can help with issues like this. 

For more details on how to reset it check out the EA Help website. If you're still getting the same message after that I'd recommend getting in touch with the EA Help team so they can take a look at your account. You can find more info on how to set up a case with them over at the EA Help site. If you prefer you can also speak with them via Twitter or Facebook as well. 

/Kent

8 Replies

  • notluis1581's avatar
    notluis1581
    5 years ago

    The game is horrible I can’t even sign into Ea or else it puts me to this dim light forever I can’t believe I spent 30 dollars on this please help me

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago
    @notluis1581 my first guess: did you already try to do a power cycle? I've read that power cycling your device might solve issues regarding the connection to EA servers.

    how to do it (taken from a post by EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

    my second guess: if your issue is account related, maybe one of the steps described in this thread might be helpful: https://answers.ea.com/t5/Technical-Issues/How-to-Fix-Invalid-Account/m-p/9461464#M1741

    hope that helps. good luck!
  • ak2095f32qg9's avatar
    ak2095f32qg9
    5 years ago

    I play both ps4 and ps5. Both versions were working fine up until Saturday night and now I can no longer access the PS4 online on my ps4 or ps5. 

    I know it's not an issue my side as I can still get on the ps5 version. 

    I a shame as I was in the middle of weekend league on ps4 when it happened and now stuck on 7 wins for weekend

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