i can’t play any games in online franchise or receive any franchise invites. Whenever I try to play a game in an online franchise my controller is placed in the middle of the two teams and it says “controller select” at the top right. It obviously should just put me on my team but I can’t move the controller or hit accept I can only back out of the menu.
I am having the same issue. Whenever I try to play online Franchise or any games in Face of the Franchise the game will get stuck at the controller select screen with the controller in the middle. So all I can do is go back to the menu. In Superstar KO and The Yard those modes won't even load at all just get stuck at the loading screen. Then in MUT the solo challenges won't give me rewards for completing solos or I will get an error about how the previous game is under review and to try again in 1 minute. Which I do, and it still doesn't give me credit for completing the solos. Basically the only modes in the game that are working for me are offline Franchise and Play Now. Very disappointed in this game so far as 80% I can't even play if I wanted to. I am playing on Xbox One and Xbox Series S.
I think this has something to do with your linked account. Because I wasn’t experiencing this bug until I checked my backup account saw that my rewards were linked to that account too. So I traded me a powerup to my main and now this bug doesn’t let me start franchise games, play mut squads or see my rank on any leaderboards. Sometimes I combat the bug by just starting up fifa 21 and then going back into madden 22 after fifa fully loaded. But this doesn’t always work.
Community Manager
@YouKnowKc wrote:
I think this has something to do with your linked account. Because I wasn’t experiencing this bug until I checked my backup account saw that my rewards were linked to that account too. So I traded me a powerup to my main and now this bug doesn’t let me start franchise games, play mut squads or see my rank on any leaderboards. Sometimes I combat the bug by just starting up fifa 21 and then going back into madden 22 after fifa fully loaded. But this doesn’t always work.
An account related issue is what it seems to be related to. At first glance I'm already seeing others with multiple Xbox or PlayStation IDs attached to a single EA account. There should only be one PSN ID and Xbox Gamertag assigned to an account.
You are able to un-link accounts yourself, however you'll want to read the stipulations when doing so in this article below:
https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
Upon un-linking your secondary Gamertag/PSN ID, we've seen that it will not be fully fixed until you attach that Gamertag/PSN ID to a new EA account. In order to do this, please sign out of your account at Help.EA.com and sign back in with the PlayStation Network/Microsoft option. You'll want to use the email address you have registered to the PlayStation/Microsoft account for that secondary PSN ID.
To check and see if you have two Gamertags/PSN ID's linked to your EA account, visit profile.ea.com and visit Connections at the bottom.
I tried to unlink all accounts attached to my EA and it isn’t letting me unlink my PSN accounts also is this because I have more than one PlayStation playing the same account if so how do I start franchises on system hard drive instead of the cloud
Community Manager@junebug1388
Offline franchises are saved to the console's hard drive.
If you are not able to unlink your accounts please contact our Support team for further assistance.
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https://twitter.com/EAHelp
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Community Manager
@junebug1388 wrote:
@EA_Blueberry I had them unlink my accounts I resigned in and I still can’t play my face of the franchise
Did you sync up the Gamertag/PSN ID that you removed from the account to a new EA account?
Community Manager@junebug1388
I've seen this issue resolved when the account being removed is able to be added to a new EA account. Are you saying you don't have access to that Gamertag/PSN ID that was removed?
No I still access to the PSN account I wouldn’t be able to reconnect the psn to the unlinked ea account for 45 days and all I still see is this and the controller won’t move over to my team
Community Manager@junebug1388
Thanks. I'm asking this because when a PSN ID is removed from the EA account (assuming here you had more than 2+ PSN ID's/Gamertags linked to), we've seen players still get stuck when selecting a team until they attach the removed PSN ID to a new EA account with a different email address. I was hoping you have access to the email address associated to the PlayStation account that has that PSN ID, then log into Help.EA.com using the PlayStation Network login option to sync it up to a new EA account. We've seen others on these forums claim it works after that step was done.
Ok so help me by telling me if I’m understanding this correctly create a new ea account and attach it to my psn account by signing up with the psn login and lose all my account history from my old email address
Community ManagerCan someone explain how to fix this issue? I had two cgamertags linked to my account. I unlinked one and got it to work—for one night. Now it doesn’t work again.
Product: Madden NFL 22
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox One X
What is your gamertag/PSN ID? SwathedIowa
Date/time issue occurred Since installation
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? SwathedIowa1
Summarize your bug Controller icon stuck in the middle on any Cloud franchise or game mode. I previously had two gamer tags on my EA account. I unlinked one. That got it working for one session. I logged back on and it does not work again.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try my GamerTag. Play a game in franchise mode
What happens when the bug occurs? Game cannot contnue
What do you expect to see? Icon moving to one side to select a team
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Controller icon stuck in middle on team select screen in cloud franchise mode
Community ManagerHi, @afreed29
Did you happen to link the Gamertag you removed to a new EA account?
Not that in aware of.
Community Manager@afreed29
Can you try logging into Help.EA.com with the Microsoft credentials for the Gamertag you removed (When you sign out of Help.EA.com and get the option to sign back up, there will be an Xbox and PlayStation option at the bottom of the login menu. Use the Xbox login).
When you login with the Microsoft credentials for that Gamertag it should prompt you to create an EA account because it's being assigned to one. You'll want to use a new email address for that account.
Once this is done, can you let me know if you are able to select a team in game?
