Re: Derwin James Crown Token Not received from Twitch Stream

35 Replies

EA_Blueberry
Community Manager
5 years ago

Hey, everyone!

This was brought up on this morning's Good Morning Madden segment. Sometimes these rewards can be delayed. If you didn't receive it after 24 hours, please contact our EA Help team in order for them to pull up your account to assist with missing rewards.

It's important to make sure your EA and Twitch account are properly linked and you do not have multiple Twitch tabs open on your browser.

Please follow MaddenLeagueOps for updates: https://twitter.com/MaddenLeagueOps/status/1306063851511779330

Madden NFL & Twitch FAQ

https://help.ea.com/en-us/help/madden/madden-nfl-and-twitch/

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/
FriendlyFire112
5 years ago
@EA_Blueberry Yes. Krailo also mentioned to submit a ticket to EA.Help.com. I was met with this faq response to visit https://help.ea.com/in/help/pc/connection-troubleshooting-advanced-pc/ Please no...
gregwheeler7
5 years ago
I didn't receive mine. I did receive 3 twitch packs but no crowns in the packs
Walleyewoz
5 years ago
Hey thanks for the response. I just wanted to tell someone about this issue. And to possibly prevent this from happening in the future.
Thanks!
FriendlyFire112
5 years ago
@EA_Blueberry , looks like EA put a welcome pack with the crown token in my opened card binder. 7pm EST.
EA_Blueberry
Community Manager
5 years ago
@FriendlyFire1126 wrote:
@EA_Blueberry , looks like EA put a welcome pack with the crown token in my opened card binder. 7pm EST.

Thank you for updating me! Looks like they pushed out a fix last night.

Tweet: https://twitter.com/EASPORTS_MUT/status/1306364768438157312
EA_Blueberry
Community Manager
5 years ago
@EA_Blueberry wrote:

@FriendlyFire1126 wrote:
@EA_Blueberry , looks like EA put a welcome pack with the crown token in my opened card binder. 7pm EST.

Thank you for updating me! Looks like they pushed out a fix last night.

Tweet: https://twitter.com/EASPORTS_MUT/status/1306364768438157312

@barrett321

Please contact our Support teams for assistance. Our forum staff is not able to grant content on accounts and they will be able to check eligibility.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/
stalhill
5 years ago
As an NFL and Madden fan in the UK, 8pm ET is 1am GMT, 1am in the morning on a weeknight.
is there any way to participate and collect tokens watching the video streams later for us who are not in the same time zone?
EA_Kent
Community Manager
5 years ago
Hey everyone,

If you still aren't seeing the token on your account please get in touch with the EA Help team so they can take a look.

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well.

/Kent
Obreinhart56
5 years ago
@EA_Blueberry It’s been about two days and I still haven’t gotten my crown again. Same as last week.
shawnrochemsg
5 years ago
They do not help you I have opened up a case and they just marked it as fixed with no solution
Rocheshawn08
5 years ago
They do not help you I have opened up a case and they just marked it as fixed with no solution
shawnrochemsg
5 years ago
@EA_Kent
I watched the entire 3hrs on twitch the only window open on my computer and never received my crown. I get drops everyday so my account is linked properly. I commented and everything. I was first told to go to EA help they would be able to help. But not luck they were no help at all and just marked my case as fixed. Then the EA help guy said to post in the forum like this will really work. Why have a stream for a promo that only half the people get the reward. Then when you have an issue send you to EA help and they say they can not help. Is anyone able to help??????????
GihngerVitis
5 years ago
@EA_Blueberry I did not receive my token for attending last weeks (9/22-2020) and I was on the stream the whole time. Any suggestions?
EA_Blueberry
Community Manager
5 years ago
@GihngerVitis Please contact our Support team to verify eligibility.

They can be reached via Help.EA.com or on Twitter at EA Help.

https://twitter.com/EAHelp
JonDuffer89
5 years ago
Same here. I put in a case for the 9/22/20 token and still no resolution. Been about a week now. I was directed here. See below. Can anyone from EA help get this corrected/made right for me and others?

( 3m 17s ) Vladimir: Hello, Jon, nice to meet you!

( 3m 30s ) Visitor: hello

( 3m 33s ) Visitor: you as well

( 5m 39s ) Vladimir: I hope you are fine. How can I help you today?

( 7m 15s ) Visitor: i did not receive the derwin set twitch drop token from 9/22/20 from the king of the hill series. i believe its been about a week since i fist put in a case about this and still not resolved

( 9m 51s ) Vladimir: Let me check about this problem,

( 9m 59s ) Visitor: ok thank you

( 10m 18s ) Vladimir: I understand it can be very frustrating.

( 10m 36s ) Visitor: yes but thank you for looking into it

( 11m 50s ) Vladimir: What game is this?

( 12m 32s ) Visitor: madden 21 on ps4

( 13m 3s ) Visitor: i need to step away for a moment. please allow me a couple minutes

( 14m 46s ) Vladimir: No, problem, I am checking the problem. Please tell me your email address and psn id.

( 16m 18s ) Visitor: im back

( 16m 29s ) Visitor: [edit: email address removed]

( 16m 37s ) Visitor: jonduffer89

( 19m 2s ) Vladimir: Thank you.

( 20m 15s ) Vladimir: I am checking your account now.

( 23m 34s ) Visitor: thank you

( 24m 8s ) Visitor: i should have a total of 4 tokens as of yesterday but only have 3

( 25m 13s ) Vladimir: Which are the other three?

( 26m 31s ) Visitor: token from 9/29 and 9/15 and the other was given at the start of this promo

( 26m 58s ) Vladimir: I understand

( 27m 11s ) Visitor: most people have 4 tokens some even 5 due to getting an additional token in error

( 28m 0s ) Vladimir: I will send you a 6 digit code on your email address for security checking.

( 28m 26s ) Visitor: ok

( 29m 28s ) Visitor: let me know when sent

( 29m 46s ) Vladimir: Did you receive it?

( 30m 40s ) Visitor: checking

( 30m 57s ) Visitor: [Removed - CM]

( 33m 2s ) Vladimir: Thank you.

( 36m 37s ) Visitor: welcome

( 40m 7s ) Vladimir: I am checking now.

( 40m 27s ) Visitor: ok

( 51m 0s ) Vladimir: How did you earn these tokens?

( 52m 28s ) Visitor: one was just given at the start of the promo, the others are by watching the EA king of the hill series on twitch for at least an hour

( 52m 37s ) Visitor: on tuesdays

( 53m 16s ) Visitor: i have watched every tuesday since this started but did not get the token from 9/22 for some reason

( 54m 50s ) Vladimir: On Madden 21

( 55m 13s ) Visitor: the tokens are on madden 21 yes

( 55m 27s ) Visitor: derwin king of the hill

( 55m 36s ) Visitor: crown tokens

( 56m 0s ) Vladimir: Thank you.

( 1h 1m 43s ) Vladimir: I am checking now.

( 1h 2m 7s ) Visitor: thanks

( 1h 6m 3s ) Vladimir: So you watched this on 22 September?

( 1h 7m 12s ) Visitor: yes

( 1h 8m 7s ) Vladimir: Is your Twitch attached to this account?

( 1h 8m 15s ) Visitor: yes

( 1h 8m 46s ) Visitor: i have been getting twitch drops from other EA live events just not this one on 9/22

( 1h 12m 7s ) Vladimir: I will talk to a consultant about your problem.

( 1h 12m 49s ) Visitor: ok thank you

( 1h 14m 56s ) Vladimir: I thank you for your patience ad understanding.

( 1h 15m 20s ) Visitor: np

( 1h 18m 58s ) Vladimir: I am talking with him now.

( 1h 20m 14s ) Visitor: ok thanks

( 1h 30m 11s ) Vladimir: Unfortunately, I do not see this 22 September date on the system. Are you sure it is on this account?

( 1h 31m 15s ) Visitor: there was a madden live event on 9/22 for the king of the hill series. you have to watch it for at least an hour to get the twitch crown token drop

( 1h 31m 35s ) Visitor: this series is every tuesday

( 1h 31m 51s ) Visitor: im not exactly sure what you are asking

( 1h 32m 5s ) Visitor: this is my only madden acct

( 1h 32m 50s ) Visitor: i received these tokens on other dates ive mentioned just not on 9/22. there are other players who did not either

( 1h 37m 12s ) Vladimir: As long as there is no date on our system, we can not give the content. This is the only resolution I can give you.

( 1h 37m 34s ) Visitor: what do you mean no date on your system?

( 1h 38m 10s ) Visitor: can you not check the madden live king of the hill series schedule to see that it occurred on 9/22?

( 1h 39m 1s ) Visitor: i watched that stream on twitch on 9/22 for almost 3 hours

( 1h 41m 1s ) Vladimir: I do not see it. I suggest you to go on our forum https://answers.ea.com and talk about this problem, but this is all I can advise you.

( 1h 42m 17s ) Visitor: what dates do you see for this series then?

( 1h 45m 13s ) Visitor: https://www.twitch.tv/videos/749192914?filter=archives&sort=time

( 1h 45m 25s ) Visitor: this is the stream from 9/22^^

( 1h 46m 3s ) Vladimir: I see the dates from 24 to 30 September.

( 1h 46m 8s ) Visitor: this is posted on EA live channel

( 1h 46m 22s ) Visitor: 8 days ago

( 1h 46m 29s ) Visitor: which would be 9/22

( 1h 56m 36s ) Vladimir: I appreciate sharing that with me, but I have to follow some procedures. This is the only resolution I can offer to you.

( 1h 56m 36s ) Visitor: the current madden live streamer who is on right now just said he himself did not get this token from last week 9/22

( 1h 56m 54s ) Visitor: what is next in the procedures

( 1h 57m 10s ) Visitor: i just provided support for my claim

( 1h 58m 25s ) Vladimir: Please, write about this problem on our forum. This is all I can tell you. If there is no other issue regarding EA, I will have to close this chat, as there are other customers waiting.

( 2h 0m 46s ) Visitor: that is rude as i have been chatting with you for 2 hours patiently with no resolution when i have provided support for my claim and i am basically being passed off

( 2h 3m 45s ) Vladimir: I can understand your frustration, but this is all I can advise you. I wish you a great day! Thank you for contacting EA Help!

Chat Ended by: Agent

Chat Duration: 2h 3m 46s

Location: Knoxville, TN, United States
JonDuffer89
5 years ago
@EA_BlueberryI see above ^^
BigBob13227
5 years ago
@EA_Blueberry I also have watched the last few weeks and haven't received my crowns. Players already have their items and I only have 2 crowns!
EA_Blueberry
Community Manager
5 years ago
*2/11*

Update to Derwin Vs. the World Tokens:

Hey everyone,

4 Tokens is the "correct" amount to have. There was an issue with the first stream where some viewers didn't get a token so a MUT Tip was sent out to everyone to catch-up.

Official tweet: https://twitter.com/MaddenNFLDirect/status/1311390336741249024

If you watched the stream but did not receive a token, please sort your binder by NEW and see if the token was automatically sent there.

If you do not see a Crown token within 24 hours of the stream and after power cycling your console, please reach out to our Support team in order for them to pull up your account and verify eligibility. They can also check to ensure a Twitch account is linked to your account and walk you through the process of linking & un-linking EA/Twitch accounts to avoid any issues moving forward.

More information on Twitch streams can be found here: https://help.ea.com/en-us/help/madden/madden-nfl-and-twitch/

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/
nmus01
Seasoned Newcomer
5 years ago
@EA_Blueberry can you clarify how long one must watch the stream in order to get the Crown? I know it was originally 2 hours but I could have sworn that it was changed to only one hour?
prycedent72
5 years ago
@EA_Blueberry I did all these things and still dont have my fifth token.
prycedent72
5 years ago
@EA_Blueberry If 4 tokens is the correct amount how come some people already have 5.
JonDuffer89
5 years ago
@EA_Blueberry I reached out to live support and they sent me here. My whole convo with them is posted above. Why am I being sent around in circles? Can you all please just issue the 4th token to me? I do not understand why this has to be so complicated.
BigBob13227
5 years ago
@EA_Blueberry I have already spoken to them...they sent me to you
EA_Blueberry
Community Manager
5 years ago
@JonDuffer89

Regarding the conversation with our EA Advisor, it sounds like they weren't able to verify the stream was watched successfully to trigger a reward. Maybe they didn't line up the dates correctly in the system, I must ask you to contact our Support team again to double-check to see if you were eligible for a Crown Token.

Our forum staff is unable to grant these Crown Tokens. As of right now, we're not aware of any outstanding issues with the Crown Tokens being sent out to accounts like we did the first week. I encourage all of you to contact an EA Advisor below as soon as possible for assistance with this request. Our forum staff is unable to grant Crown Tokens nor make any changes to EA accounts.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/