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  • Sure didn't.. got through half a game and it crashed again.. out of all the games in my library, Madden 19 is the only one I get the error with .

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    7 years ago

    @DanTheButcher417 Can you please try the following steps to see if they help?

    Clear Origin cache:

    Completely log out and close down Origin

    Hold down the Windows key and R

    Type in "%ProgramData%" (without quotes) and click OK

    Now open the Origin folder.

    Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)

    Hold down the Windows key and R

    Type in "%AppData%" (without quotes) and click OK

    This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder

    Click on the word "AppData" at the top of your window

    Open the Local folder here

    Delete the Origin folder listed here

    Restart your PC and log back into Origin

    Delete temp files:

    Open the Start Menu and type %temp%  or click on the Run option in the Start Menu and type %temp% in the Run field where you can press Enter and the Temp folder should open.

    From here you can delete all files found in this folder. 

    Perform a Clean Boot of your PC: 

    You can find the steps to do so here:  https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/ 

    Run the setup file Origin with Admin rights:

    The steps to do so are here: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 

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