Community ManagerYou're very welcome! Often, power cycling your equipment will resolve this. Please try the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hello again,
unfortunately it is still occurring. I will reattempt the power cycling and have since been troubleshooting. Nothing yet. I really appreciate everything. Thanks again.
Sincerely,
Zabrinity
Also,
I called Comcast to have them do a modem reset as well. Thanks again friend.
Good news!,
I did not completely unplug everything because it is working so much better. Thank you 1000 times over. Now I hope I don’t jinx myself but about 20 games and no disconnects.
Many thanks
Sincerely,
Loyal customer!
Community ManagerGreat! For future reference, unplugging your modem performs the same reset that your ISP performs. Just keep that in mind if you don't want to contact their support. Good luck and let us know if you have any more issues.
