Community ManagerHi @tmcb2020,
Have you tried using a different first and last name to see if that helps at all? I've seen some cases where the game is rejecting the name due to some sort of filter. Let me know if that makes any difference at all for you.
/Kent
Community ManagerHmm, thanks for giving that a shot for me. There might be an issue with the save data for the game that's causing this to happen. If you're comfortable with it can we try deleting the save data to see if that helps? You wouldn't lose your progress in online game modes like MUT, but local save data like Franchise would be deleted. If you'd like to give it a try follow the steps below:
Go back to your Xbox dashboard, and highlight Madden NFL 21. Hit the Menu button on your controller then go to Manage game & add-ons. Scroll down to saved data and choose the Madden NFL 21 data for your Gamertag. Select the Delete Everywhere option. This will delete the save from your local storage as well as Xbox cloud storage.
Let me know if you're still running into this same issue after that. Thanks!
/Kent
@dubbelfel wrote:
After the last update I was able to enter. Thank you.
Community ManagerHi @lawrigby89,
What were you trying to use for your owner's name, if you don't mind me asking? You've tried multiple different first and last names with no luck?
/Kent
Community Manager
Got it, thanks!
When you have the chance would you mind adding your information to this thread?
It looks like this might be related to an issue that EA_Blueberry is currently trying to gather more information on.
/Kent
