Re: Game crashing after about ten seconds of play

@EA_Barry, when I was downloading the game and it was "green" I could play it for some minutes. When the download was ready, the crashes began. What is the difference between the on-the-download mode and the full game mode in means of settings?

@Tilvaltar

A few more troubleshooting steps:

• Run your CPU and GPU at stock clock speeds, check for factory overclocking.
• Run Origin as an Administrator by right clicking the desktop icon
• Temporarily disable your antivirus (including Windows Defender) and firewall
• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
• Right click the game in Origin and then Repair
• Right click and manually run the DXSETUP and vcredist files from your game install location as an Administrator.

As always, let us know how all of that goes.

Same crashing behavior as before, sometimes a bit earlier now. But still always crashing. Done all the checks you recommended.

@EA_Barry- maybe some of my newest crash dumps could help ... I have tons of them ...

@Tilvaltar

Hmm, could you try uninstalling your Opera browser, just to check if that is affecting things?

Can you confirm you manually ran the DXSETUP and vcredist files from your game install location as an Administrator please?

Thanks.

@EA_Barry

I installed the two files as admin as you recommended.

I uninstalled Opera - still crashing. Crash dump here.

As I said above, when I bought the game a week after it's release I could play a crash-free exhibition match during the download (when it became green). So I reinstalled the game yesterday but I couldn't play it anymore - it is crashing during the download now too.

Thanks for trying to help me ...

@Tilvaltar

Crashing during the download is not ideal. Those crashdumps are barely readable without a specific tool that I don't have. The only thing I could get from it is that you have the game installed on your D:\ drive. It is probably worthwhile checking that disk for errors: https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/chkdsk

Additionally, you should run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

...and clear your Origin cache if you have not already done so: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

Let us know if these steps have any effect for you, thanks.

@EA_Barry

No effect ...

@Tilvaltar

I know the following steps may seem unrelated but please download and install the media Feature Pack, enable Windows media and download/install QuickTime:

https://help.ea.com/en-us/help/fifa/fifa-2016/crashing-after-selecting-a-language-in-fifa-16/

https://support.apple.com/kb/DL837?locale=en_US

Again, let us know how this goes.

@EA_Barry, tried both, but still crashing. Always about two seconds after the kickoff (when the ball is at the highest point), no matter if the AI or me is kicking off.

These crashes also appear in practice mode in "offense only" mode - two seconds after the snap. The quarterback doesn't need to pass the ball; the game also crashes when he keeps it.

Before I unsuccessfully played around with things like commentary off, windowed mode, lowest available graphics settings - nothing helped.

@Tilvaltarany update on your end? I'm experiencing the same issue as you documented in your videos.

@EA_Barryany update on your end? I tried everything in this post and no change in behavior.

My system info (all drivers are up to date):

   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb_escrow.181015-1847)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: XPS 8700
               BIOS: A10
          Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
             Memory: 16384MB RAM
Available OS Memory: 16334MB RAM
          Page File: 2771MB used, 14561MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled

          Card name: NVIDIA GeForce RTX 2070
       Manufacturer: NVIDIA

        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 25.21.0014.1694 (English)
     Driver Version: 25.21.14.1694

New Nvidia driver out yesterday, new Madden patch out today - still crashing.

@EA_Barry@HerrHansi@m0a9f348mxc4203x

I chatted with the support today. They recommended to create a Windows test account (like this: https://support.microsoft.com/de-ch/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-local-user-or-administrator-account-in-windows-10) and try Madden from there. And hey, it works. At least. That's still no solution, since starting from scratch with Windows is no option for me (not for a single game), but maybe they can help me identify the program/driver/whatever that causes the crashes.

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@Tilvaltar wrote:

@EA_Barry@HerrHansi@m0a9f348mxc4203x

I chatted with the support today. They recommended to create a Windows test account (like this: https://support.microsoft.com/de-ch/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-local-user-or-administrator-account-in-windows-10) and try Madden from there. And hey, it works. At least. That's still no solution, since starting from scratch with Windows is no option for me (not for a single game), but maybe they can help me identify the program/driver/whatever that causes the crashes.

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This actually ####ing works. Unbelievable!

I'm on Windows 8.1 so all I did was log out and log back in with the Guest windows account.

So what's the difference between the Guest windows account and the main windows account? @EA_Barry