Re: How long will my auction house ban be?

Since it has been 2 weeks, not 1, I would assume it's either a 1 month ban or a permaban (oh you naughty scamp).

It's a little odd they haven't gotten back to you after 2 weeks but they do need time to review your case, and new reports get added to the bottom of the pile, not the top. I say give it another couple of days (check your spam folders as well) and if you don't hear anything else, try a different agent (refer them to your case number).

Not sure if there is any information in here you might find helpful - https://help.ea.com/en-ca/help/account/information-about-banned-or-suspended-accounts/