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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Re: I can’t do challenges

@QUALLS11 

I see you have multiple gamertags linked to your account. We've seen an issue with Madden 22 where this is causing the same issue you're having. Would you be able to unlink one of those accounts? Unfortunately, this means all the progress for the games that have been played on that gamertag would be lost. Make sure you read this article before unlinking for all those details.

2 Replies

  • QUALLS11's avatar
    QUALLS11
    5 years ago
    @EA_Aljo Do i need to unlink both or just the one I don’t play with? Also I tried to remove one from the website but i did not have the button to click to remove the account.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @QUALLS11 

    It would just be the one that you don't play Madden on. Again, keep in mind, all progress on all EA games will be deleted so make sure you read that article I linked. As far as the button not showing up goes, try using a Chrome browser in incognito mode. Also, if you're on a mobile device, switch to the desktop version of the site in your mobile browser.

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