Forum Discussion

stalhill's avatar
stalhill
6 years ago

Re: Information Regarding Recent Bans v2

So I am now at 3 weeks since I found out I had somehow been banned from the auction house.

I have still not had any formal or proper communication from EA telling me I have been banned for some (illusionary) breach of TOS.

Like many other players I firmly believe my ban to be some glitch as I know I play a clean game and have never engaged in any illegal or immoral activities such as the presumed ‘coin distribution’.

Since this has happened I have made every effort to communicate with EA, I have opened cases, held chats with customer support, emailed EA Help and received ‘amazing’ (and frankly useless or insulting) advice from Community Managers on here.

So I’m frustrated that today in my inbox I find what looks like an auto reply to my case (3 week old case).  An auto reply or not, it only fuels my disgust with EA to suggest this is ‘my query’ - not like it’s some gross error on their part that is likely affecting many many innocent players.

How long must it take for EA to discover something is wrong with whatever bit of their systems has handed out these bans?

on top of that, there is a post pinned at the top of this forum with a number of players being let off from bans for coin distribution simply because they didn’t receive the correct email - well I didn’t receive any email - so even if I had cheated (which I definitely have not) it’s further insult to injury that players who have cheated can apparently be unbanned quicker than I can because they at least got a wrong email. Surely receiving NO email should be a sure fire fix here??

3 Replies

  • Da_Magnificent's avatar
    Da_Magnificent
    6 years ago
    @stalhill I haven’t been able to play in over a month and I didn’t cheat or participate in coin distribution. I hate EA and their terrible customer service.. ruined my m21 season and essentially stole $80 from me as I can’t even play the game. I hope they restore everything for you.. I typically spend $ when the big promos come out like most feared, thxgiving, Xmas and Super Bowl promos.. they have lost all those profits and any future profits they would have generated from me.. I can’t wait till the nfl drops these clowns.
  • stalhill's avatar
    stalhill
    5 years ago

    So my complaint with EA gets worse. I’ve opened a case with PSN asking for a refund, and finally after two weeks they get back having been in touch with EA about my case. EA have basically lied, but this time I’m apparently banned for use of 3rd party software for automating marketplace activity - does anyone know how to do that on a PS4???

    anyway it’s clear that EA are full of bull, as a ban for Coin Distribution (innocent) is now being told to EA as use of 3rd party software (again innocent).  So EA dont have a consistent story here.

    it’s increasingly sounding like the glitch is caused by the companion app which someone else has mentioned previously.

  • stalhill's avatar
    stalhill
    5 years ago

    So without any announcement, my account is "unbanned" again - only 6 weeks since the 12th October when it was wrongfully perma banned.

    My case with EA is still open - no answer.

    I still have not had any emails from EA about a "ban" for "coin distribution".  So no official notice has ever been received. 

    I have not had any explanation from EA, no apology, no offer to compensate the lost tokens (Legend, Crown, Weekly etc) due to lost game time.  

    EA are a joke.  Im a customer, I deserve better treatment than this.  Millions of people like me pay your wages and your shareholder dividends.  Treat us better.

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,143 PostsLatest Activity: 4 years ago