Forum Discussion

EA Staff (Retired)

Re: "Login did not go as planned"

Hi @66mac To check can you try the following once you have a moment, if you have not so far?

EA App's Cache (Top Left Menu > Help > App Recovery)
Run the System File Checker tool then Check for Windows and GPU updates
Guide for Troubleshooting Graphics issues
Connection and Advance Connection Guides
Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

p0-pmunch
3 years ago
cant even get past the login screen, no options for help only reset password which i did along with resetting the app, uninstalling and installing the app, resetting my computer... i just want to play w the new sims 4 infants :<
p0-pmunch
3 years ago
finally got to login but now its saying i dont own the game or any of the packs aaaaaaaaaa
EmaiiiiiiIL
3 years ago
they have to fix this
BrownyandSammy
3 years ago
Same finally got logged in but now it shows I don't have the game. Exited the app to try and refresh but got stuck with the "login did not go as planned" again.
BrownyandSammy
3 years ago
Update, still isn't working so I went to the EA help and saw an alert. Looks like they are working on the problem. I attached the alert.
Shania6969
1 year ago
I have spent days trying to get BF2042 to Open after Launching, from both EA and Steam. The problem like all others have experienced suddenly just happened. You press PLAY and the Launch screen comes up but does not load. I have done everything that anyone can suggest apart from a WIN clean reinstall. I will dump the game before that. IT IS ABOUT TIME EA FOUND AND FIXED THE PROBLEM AND STOPPED DUMPING IT ON CHAT ROOMS. ITS YOUR GAME, WE PAID FOR IT SO NOW FIX IT AND FAST. I have a screenful of your games, but this could be the end if they just do not last the distance.