Community ManagerUnfortunately, sometimes technical issue can occur that result in loss of user data/progress. This seems to be the situation in your case and it is not likely your saved data is recoverable.
Please continue with case #29678403 until it has been brought to a conclusion. Apologies for this inconvenience.
I did everything the rep told me to do. I even erased my cloud to get rid of the "corrupt data" and I still can't get on.
This is awful. Every other game I have works besides Madden, all the hours, the money, and work I put in for my team is now gone because you guys can't help me. You don't have a valid reason for what has happened, or any significant help. Nothing has helped, you guys have only made this worse.
Community ManagerAgain, since progress has been made on case #29678403, please reply with the requested info on that case, thanks.
Again.....
Why don't you have your customer service reps reach out to me for once (like they've told me they would)
Thanks
