Re: MUT 10 Challenge Issues
Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? JDWC
Date/time issue occurred 9/13-9/20 10/18-current
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug The MUT10 challenge has not appeared for Julius Peppers, Joe Thomas and currently Troy Polamalu. During those weeks I have checked daily and the same result was just a blank challenge screen within the MUT10 challenge section. I have completed the other 7 challenges and obtained the collectibles for all except the 3 listed even though I had never gotten the chance to obtain them and still cannot for the last week.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? You can see that the image I’ve attached doesn’t have enough ‘stars’ for completing what should be 10 total challenges and had they all been available more stars would also be available.
What happens when the bug occurs? The screen views no challenge option to view when the description also still says that you can complete the past available challenge that is expired.
What do you expect to see? The current challenge that should be updated weekly and is even announced as they come out on the social media team of Madden, but the challenge is not available for the entirety of the week.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
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I have also reached out to EA support about this issue about 5 times and 2 of which I had performed a set of troubleshooting steps that took place on both my console and on Madden 20 and I was even on the phone one of the times 2 and a half hours to have to call back the same day only to be left on hold and hung up on. I would just like some assistance to what has been an ongoing issue with no solution or reward for my dedication to this challenge weekly.
