Re: Problem Playing MADDEN 20 with EA Access

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@ewfry wrote:

 

So in other words because we're awesome and shelled out money prior to launch we need to wait 1 more day than everyone who didn't preorder....smh., fantastic.

These are the official dates on when you can play. For those that pre-ordered the game they will not have access until the 30th, unless they have an Origin Access or EA Access membership.

Launch Date FAQ

When can I start playing?

• On July 25
  • You’ll have access to the full game if you have Premier for Origin Access. 
  • Get up to ten hours of game time with the Play First Trial if you have a Basic membership for Origin Access on PC or are a member of EA Access for PlayStation 4 or Xbox One.
• On July 30
  • You’ll have access to the full game if you’ve pre-ordered Ultimate Superstar or Superstar edition.
• On August 2
  • Everyone who’s bought the game gets in with worldwide launch.

Been an ea access member for years and I pre-ordered game. All my friends that didn't preorder and have access or even just signed up for access are able to play... Pretty bummed out about it, but as long as it actually works tomorrow I'll survive. 

I'm just a worried because with Madden 18 I didn't even get access to my trial at all and then with 19 my hours magically dwindled down without playing, so with this happening now I'm not very optimistic that I'll be playing tomorrow.

• You know I thought the most important part of my day was the madden trial not working then ea comes out the biggest * cop out excuse of why it’s not working and call it “testing.” I know a lot of people in the gaming community and even at EA this testing is false and just a cop out to the issue. I am an avid madden fan and ea access trial has been known to drop early so this isn’t something new this year. I get it sometimes there are issues but for you guys to use the excuse of “testing” is ridiculous. I pre ordered just this year so it would be installed and ready to go soon as the ea access I pay for releases it and now am unable too and you guys don’t know how to fix the issue. I just hope it works tomorrow but it would be much better if y’all figured it out and got it working today.

I got it to work by cancelling my preorder in the microsoft store site, reload the page and start the trial. Make sure you click on the madden 20 thats included in the bundle to make it show up. 

They literally did the same thing to us last year 😂 when you have it preordered it replaces the trial option with play 

Should I try reinstalling madden again?

It's quite funny how its supposedly it's not live yet it's listed under "trials" on the ea access site.

So... I got it to work now. Here's what you do... Go to eat access click on the install... Get the error and then click on the repair retry' which brings you to Xbox store.  There will be 3 dots to the side of play. Click on that and there is now a "free trial" button.    

Hope that helps others, see ya on the field.

very unhappy this morning i got up after a long day of trying to figure out how to fix the problem yesterday, but luckily today the trial was working for all of us, when i got on madden 20 and signed in it said my trial was expired. So I have a wasted day of trying to play it and when it finally works opens the next day it tells me my trial has expired. How do i get my money back for buying one month of ea access or get a new trial period?