Re: [PS5] not able to log in: "Please reset your password" loop

Not yet. ☹️

I talked many-many times with the EA support (chat and e-mail) but even though I still play online with every other games with my PSN account, they claim that they can't find my PSN account and make sure that is this ID exist. I cannot do more thing to 'make sure'....

I have an EA account, and I have a PSN account, and they can't connetc these two somehow...

I am an esport gamer who paid 400 $ for the PS5, and I paid 60 $ for the Fifa 22. And they say that I can't play the game online because of an EA error? It's a nonsense...

I have exactly the same issue. Tried power cycling everything but loop is still there.

@birtatibor 

Did your recently change the name of your PSN ID? I know in the past our staff was able to pull up the PSN ID you had before it was changed. It's difficult for us to be able to troubleshoot this on the forums because it will involve us discussing account details. We can only advise to reach out to our Support teams via these options below so they can first verify account ownership prior to assist you in making any changes such as your password.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

I lost out bf2042 beta cause it says email was sent to rest password but there was no email...no I bought the game bf2042 and I still can't play it....it says the same thing 

The same thing is happening to me on PS5 I have an existing EA account that I use on Xbox and Steam also and it won’t let me connect it to my PS5 I keep getting the reset my password also anyways good luck I hope you’re able to get it fixed and I hope I am also

@RocketCat525 

It's possible you are logging into the incorrect account. Players will reset the password for their account not knowing they're resetting it for the incorrect account. 

Visit profile.ea.com and under Connections check to see if your PSN ID is there. If it's not, you have it linked to a different EA account you need to recover through our Support team if you are unsure what the email is you used for it.

Account Recovery:

https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/