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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: [PS5] not able to log in: "Please reset your password" loop

@birtatibor 

Did your recently change the name of your PSN ID? I know in the past our staff was able to pull up the PSN ID you had before it was changed. It's difficult for us to be able to troubleshoot this on the forums because it will involve us discussing account details. We can only advise to reach out to our Support teams via these options below so they can first verify account ownership prior to assist you in making any changes such as your password.

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https://help.ea.com/en/help/faq/using-ea-help/

1 Reply

  • joenjevo8's avatar
    joenjevo8
    4 years ago

    I lost out bf2042 beta cause it says email was sent to rest password but there was no email...no I bought the game bf2042 and I still can't play it....it says the same thing 

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